Workshop Controller

Marshall Motor Group; Bedford; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

25 days' annual leave + bank holidays

Life assurance & pension

Discounts on car servicing & purchase

Exclusive shopping and lifestyle perks

Job summary

Marshall Land Rover Bedford is seeking an experienced Workshop Controller to motivate and manage a team of technicians, ensuring excellent service delivery and efficient workshop operations. You will allocate job cards, balance workloads, perform quality checks to meet brand standards, and oversee EVHC and service booking systems, while delivering outstanding customer service to clients.

Join a group with 25+ brands and a strong benefits package including generous leave, life assurance and

Qualifications

• Previous experience as a Workshop Controller, ideally from a franchised dealership.
• Ability to motivate a team and maintain a professional, calm approach.
• Proficient IT skills, preferably EVHC software experience.
• Problem-solving mindset to anticipate and resolve operational barriers.
• Customer-centric attitude and pride in delivering great results.

Responsibilities

• Lead, manage and motivate a team of technicians to meet daily workshop demands.
• Allocate job cards and manage technicians' workloads to maximise productivity.
• Perform quality checks to ensure work meets brand standards and drive service success.
• Oversee technical workshop solutions including EVHC and service booking systems.
• Provide excellent customer service in person and over the phone.

Skills

Team leadership

Workload management

Time management

Quality checks

Customer service

EVHC software

Tools

EVHC software

Job description

Can you manage the daily operations of a busy, high performing service workshop with a brand known for excellence? At Marshall Land Rover Bedford we're seeking an experienced Workshop Controller to motivate and manage a team of technicians while ensuring great service delivery and efficiency in the operations. In this role:

• You'll lead, manage and motivate a team of qualified and apprentice technicians to meet daily workshop demands.
• You'll allocate job cards and manage technicians' workloads to maximise productivity.
• You'll have quality checks to ensure all work meets brand standards and drive service success through effective time management.
• You'll oversee technical workshop solutions including EVHC and service booking systems.
• You'll provide excellent customer service both in person and over the phone, supporting the Service Advisor team as required.

• Someone with previous experience as a Workshop Controller, ideally from a franchised dealership environment.
• Someone with the skill to motivate a team and maintain a professional, calm approach.
• Someone with proficient IT skills, preferably with EVHC software experience.
• Someone with a problem-solving mindset, who can anticipate and resolve potential operational barriers effectively.
• Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career - and our company - forward.

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

£37,637 basic | £47,637 OTE

• 25 days' annual leave + bank holidays (increases with service)
• Life assurance & pension scheme
• Discounts on car servicing, purchase & more
• Access to exclusive shopping and lifestyle perks

What will we offer you for your commitment to us?

• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training: We will provide a selection of digital learning, some chosen by us to prepare you in the best possible way for your role, as well as some chosen by you for your continued development.
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees. This includes promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.