Workshop Controller — Lead Technician, Drive Workshop Performance

Northgate Vehicle Hire; United Kingdom; Remote; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Quarterly bonus

Annual leave 24 days

Life assurance

Wellbeing services

Vehicle-leasing schemes

Pension & save-as-you-earn

Benefits App

Stream pay app

Job summary

Northgate Vehicle Hire in Swansea is seeking an experienced Workshop Controller to lead our busy workshop. You will maximise productivity, oversee technicians and ensure work meets the highest standards, while delivering fast turnaround for customers.

With a Level 3 technician background and a strong focus on customer service, you will drive profitability, manage recharge and warranty opportunities, and foster a high-performing team in our Swansea site.

Qualifications

• Level 3 qualified technician with a solid workshop background.
• Strong focus on efficiency and profitability.
• Excellent customer service mindset.

Responsibilities

• Lead workshop to maximise productivity and efficiency.
• Oversee technicians and approve recharge and warranty opportunities.
• Ensure work meets high technical and quality standards.

Skills

People skills

Customer service

Workshop management

Diagnostics

Technical knowledge

Education

Level 3 technician

Tools

Manufacturer diagnostics tools

Job description

Northgate Vehicle Hire in Swansea is seeking an experienced Workshop Controller to lead our busy workshop. You will maximise productivity, oversee technicians and ensure work meets the highest standards, while delivering fast turnaround for customers.

With a Level 3 technician background and a strong focus on customer service, you will drive profitability, manage recharge and warranty opportunities, and foster a high-performing team in our Swansea site.