Workshop Controller - Lead Diagnostics & Customer Service

Northgate Vehicle Hire; Banbury; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Bonus up to £2,258 pa

Annual leave 24 days

Life assurance

Well-being services

Pension & Savings

Benefits app & retailer discounts

Stream pay app

Job summary

Northgate Vehicle Hire, a leading UK vehicle rental specialist, seeks a Workshop Controller for our Banbury site. You will oversee workshop operations, ensure timely vehicle recovery, and maximise profitability and efficiency while guiding technicians on recharge and warranty opportunities.

The ideal candidate is a qualified technician with solid workshop experience, strong customer service skills, and the ability to lead a busy team in a high-paced environment.

Qualifications

• Qualified technician with solid workshop background.
• Experience with servicing and diagnostics.
• People management and customer service focus.

Responsibilities

• Oversee workshop operations to maximise profitability, productivity and efficiency.
• Ensure vehicles are returned on road safely and quickly.
• Decide on recharge and warranty opportunities for technicians.
• Maintain high technical and quality standards to meet service commitments to customers.

Skills

Qualified technician

Workshop management

Customer service

People skills

Tools

Diagnostics tools

Job description

Northgate Vehicle Hire, a leading UK vehicle rental specialist, seeks a Workshop Controller for our Banbury site. You will oversee workshop operations, ensure timely vehicle recovery, and maximise profitability and efficiency while guiding technicians on recharge and warranty opportunities.

The ideal candidate is a qualified technician with solid workshop experience, strong customer service skills, and the ability to lead a busy team in a high-paced environment.