Lead Vehicle Workshop Controller to Drive Efficiency

Northgate Vehicle Hire

Larkhill

On-site

GBP 36,000 - 44,000

Full time

3 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Quarterly bonus up to £2,700 pa

Annual leave 24 days

Life assurance

Well-being services

Vehicle-leasing schemes

Pension & save-as-you-earn

Benefits App

Wagestream access

Job summary

Northgate Vehicle Hire in Kidderminster is seeking an experienced Workshop Controller to lead our workshop team, coordinate technicians, and drive productivity and customer satisfaction. You will manage workflow, make warranty decisions, and ensure vehicles leave the workshop to the highest standards using modern diagnostics and tools.

The role offers a salary up to £40,273, with a base around £37,639 plus bonus, over a 42.5-hour week.

Qualifications

A qualified technician background with strong workshop experience and excellent technical knowledge, from routine servicing and maintenance through to advanced diagnostics.
Commercial awareness and a practical, solutions-focused mindset, with a clear understanding of what makes a workshop successful.
Proven leadership skills and the ability to motivate, develop, and support a high-performing team.

Responsibilities

Manage workshop workflow and priorities to maximise productivity and efficiency.
Coordinate technicians to deliver timely, high-quality vehicle repairs and servicing.
Make warranty and recharge decisions using technical and commercial judgment.
Support the team to deliver exceptional customer service and vehicle reliability.