Workshop Controller: Lead Tech Team | EV Training & Growth

Arnold Clark Group; Newcastle-under-Lyme; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

£35,000 – £45,000 DOE plus benefits

Performance-based bonuses up to £9,000

Overtime paid at time and a half

33 days’ annual leave

EV-accredited Technician training

Employee discounts

Private healthcare

Sick pay

Maternity and paternity packages

Job summary

Arnold Clark Group in Kidsgrove is seeking a Workshop Controller to work with the Service Manager to drive productivity and first-time repairs while maintaining a clean, safe, professional workshop.

This role suits an organised, quick-thinking person with motor industry experience, aiming for a management path. Strong deadline discipline and rapid response to technical challenges are essential in our fast-paced environment.

Qualifications

• Experience in the motor industry with workshop or technician roles.
• Ability to manage a team and meet targets.
• Strong organisational and reporting skills.
• Good communication with customers and colleagues across departments.

Responsibilities

• Managing and coaching a team of vehicle technicians and apprentices, ensuring targets and business objectives are met.
• Ensuring servicing work is carried out correctly, on time, with customer satisfaction in mind.
• Ensuring working practices comply with company, DVSA, health and safety and manufacturer policies.
• Collaborating with colleagues and other departments to ensure a seamless service for customers.
• Scheduling work to meet customer needs, considering workshop targets, job complexity, and parts availability.
• Providing estimates for servicing and repairs and setting timescales.
• Accurately recording technician time and writing technical reports and recommendations.

Skills

Class 1 vehicles

Workshop control

Organisation

IT skills

Interpersonal skills

Leadership

Sales opportunities

Job description

Arnold Clark Group in Kidsgrove is seeking a Workshop Controller to work with the Service Manager to drive productivity and first-time repairs while maintaining a clean, safe, professional workshop.

This role suits an organised, quick-thinking person with motor industry experience, aiming for a management path. Strong deadline discipline and rapid response to technical challenges are essential in our fast-paced environment.