Workshop Controller: Lead Service & Customer Experience

Evans Halshaw; Cardiff; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual leave 33 days

Birthday day off

Family leave policy

Salary sacrifice car

Volunteer day

Long service awards

Career growth training

Cycle to work

Staff discounts

Referral rewards

Job summary

Evans Halshaw in Cardiff is seeking a Workshop Controller to influence delivery by closely coordinating with Service Reception and Parts teams. You will oversee progress against allocations and support colleagues to resolve technical issues, while coaching apprentices and keeping the customer at the heart of everything you do.

The role emphasises strong planning, communication and leadership to maintain high service standards across the workshop.

Qualifications

• Experience in a service department in the motor industry.
• Strong understanding of workshop systems and processes.
• Knowledge of Health & Safety best practices.
• Ability to lead by example and deliver excellent customer service.

Responsibilities

• Assist in maintaining progress information against job allocation and ensure paperwork is completed.
• Assist and advise team members on technical and job-related problems.
• Coach workshop apprentices as required.
• Ensure the customer comes first.

Job description

Evans Halshaw in Cardiff is seeking a Workshop Controller to influence delivery by closely coordinating with Service Reception and Parts teams. You will oversee progress against allocations and support colleagues to resolve technical issues, while coaching apprentices and keeping the customer at the heart of everything you do.

The role emphasises strong planning, communication and leadership to maintain high service standards across the workshop.