Workshop Controller

Stratstone; Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

33 days holiday incl. bank holidays

Birthday day off

Pension

Salary Sacrifice car scheme

Volunteer day

Long service milestones

Tailored training and career growth

Cycle to work

Staff discounts

Internal referral rewards

Job summary

Stratstone Audi in Manchester is seeking a Workshop Controller to bridge Service Reception and Parts, overseeing technicians’ time and warranty write-ups, and driving productivity across jobs.

You will work closely with the Service and Parts teams, ensuring high standards of customer experience, health and safety, and efficient workshop operations, with a generous holiday entitlement and pension behind you.

Qualifications

• Proven experience within a service department in the motor industry.
• Excellent understanding of systems and processes operated within this environment.
• Strong knowledge of Health and Safety.
• Confident with dealing with people at all levels, able to build immediate rapport.
• Excellent planning and organisational skills.
• Comfortable in negotiating and influencing situations.
• Lead by example to deliver an outstanding customer experience every time.

Responsibilities

• Accounting for and managing Technicians time when working on jobs.
• Ensuring Job Card write up compliance with regards to OEM Warranty Procedures.
• Managing and improving workshop productivity and efficiency by allocating the correct jobs to the correctly skilled technician.
• Identifying Technician Training Needs.

Skills

Service department experience

People management

Planning and organisation

Negotiation and influencing

Health and safety knowledge

Job description

Workshop Controller

Stratstone

Audi, Manchester

Competitive salary with bonus and pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

We have an exciting opportunity to join our growing team as a Workshop Controller. In this role you are a key influencer who will work closely with both the Service Reception and Parts Teams. Become part of what is already a fantastic journey. The possibilities are endless.

What does the role of Workshop Controller involve?

• Accounting for and managing Technicians time when working on jobs.
• Ensuring Job Card write up compliance with regards to OEM Warranty Procedures.
• Managing and improving workshop Productivity and Efficiency by allocating the correct jobs to the correctly skilled technician
• Identifying Technician Training Needs.

What do you need to succeed as a Workshop Controller?

• Proven experience within a service department in the motor industry
• An excellent understanding of systems and processes operated to within this environment
• A strong knowledge of Health and Safety
• Confident with dealing with people at all levels, be able to build an immediate rapport
• Excellent planning and organisational skills
• Comfortable in negotiating and influencing situations
• Lead by example to deliver an outstanding customer experience every time

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrate success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.