Workshop Controller

Group 1 Automotive; Maidstone; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Pension scheme

Cycle-to-work scheme

Healthcare support

Job summary

Group 1 Automotive Maidstone is seeking a Workshop Controller for the Kia aftersales team. You will manage daily workshop operations, drive efficiency, and ensure technicians meet daily targets while delivering outstanding customer service to walk-in and phone inquiries.

Ideal candidates hold a Full UK Driving Licence, have motor industry experience in a similar role, and can work under pressure in a busy dealership environment. We offer 33 days holiday and a comprehensive benefits package.

Qualifications

• Full UK Driving Licence required.
• Motor Industry experience in a similar role is essential.
• Able to work independently and as part of a team.
• Strong ability to work to timescales and deadlines.
• Keen eye for detail with strong communication and customer service.
• Experience in a main dealer environment is advantageous.
• Good industry knowledge and professionalism.

Responsibilities

• Responsible for the day to day running of the workshop.
• Ensure service and repair technicians meet daily targets.
• Assist service managers to deliver the best possible customer service.
• Achieve agreed profits and retention levels.

Skills

Full UK Driving Licence

Motor Industry experience

Independent worker

Team player

Time management

Attention to detail

Under pressure

Job description

Workshop Controller - KIA Maidstone

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Workshop Controller you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

What you’ll do day to day

• Responsible for the day to day running of the workshop
• Ensuring the service and repair technicians achieve their daily targets
• Assisting the service managers in ensuring the department provides the best possible service to the customers
• Achieves agreed profits and retention levels

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Full UK Driving Licence
• Motor Industry experience in a similar role is essential
• Able to work independently and as part of a team
• Ability to work to timescales effectively
• Keen eye for detail, good communication and a passion for delivering great customer service
• Experience in a main dealer environment
• Strong industry knowledge
• Ability to work under pressure

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.