Workshop Controller – Lead Diagnostics & Fast Repairs

Northgate Vehicle Hire; Swansea; On-site; GBP 38,000 - 43,000; Full time

Benefits offered by this job

Quarterly bonus

Annual leave

Life assurance

Wellbeing services

Pension

Retailer discounts

Stream pay app

Job summary

Northgate Vehicle Hire in Swansea is seeking an experienced Workshop Controller to join our busy site. You will oversee the workshop, maximise profitability, productivity and efficiency, and act as the decision-maker for recharge and warranty opportunities.

Your role ensures vehicles are repaired to high standards and returned to customers quickly and safely. We require a Level 3 qualified technician with solid workshop background and a strong customer-service focus.

Qualifications

• Experience in vehicle repair and diagnostics.
• Ability to maximise workshop efficiency and opportunities.
• Strong customer service and communication skills.

Responsibilities

• Support customers to deliver on business promises; ensure vehicles are returned safely and promptly.
• Maximise profitability, productivity and efficiency of the workshop team.
• Make decisions on recharge and warranty opportunities for technicians.
• Ensure work meets high technical and quality standards.

Skills

Level 3 qualified technician

Workshop management

Customer service

People skills

Diagnosing complex issues

Education

Level 3 technician qualification

Job description

Northgate Vehicle Hire in Swansea is seeking an experienced Workshop Controller to join our busy site. You will oversee the workshop, maximise profitability, productivity and efficiency, and act as the decision-maker for recharge and warranty opportunities.

Your role ensures vehicles are repaired to high standards and returned to customers quickly and safely. We require a Level 3 qualified technician with solid workshop background and a strong customer-service focus.