Workshop Controller

Northgate Vehicle Hire; Swansea; On-site; GBP 38,000 - 43,000; Full time

Benefits offered by this job

Quarterly bonus

Annual leave

Life assurance

Wellbeing services

Pension

Retailer discounts

Stream pay app

Job summary

Northgate Vehicle Hire in Swansea is seeking an experienced Workshop Controller to join our busy site. You will oversee the workshop, maximise profitability, productivity and efficiency, and act as the decision-maker for recharge and warranty opportunities.

Your role ensures vehicles are repaired to high standards and returned to customers quickly and safely. We require a Level 3 qualified technician with solid workshop background and a strong customer-service focus.

Qualifications

• Experience in vehicle repair and diagnostics.
• Ability to maximise workshop efficiency and opportunities.
• Strong customer service and communication skills.

Responsibilities

• Support customers to deliver on business promises; ensure vehicles are returned safely and promptly.
• Maximise profitability, productivity and efficiency of the workshop team.
• Make decisions on recharge and warranty opportunities for technicians.
• Ensure work meets high technical and quality standards.

Skills

Level 3 qualified technician

Workshop management

Customer service

People skills

Diagnosing complex issues

Education

Level 3 technician qualification

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Workshop Controller

Reference: AUG20268921

Expiry date: 2026-08-21 16:00:00.000

Location: Swansea

Benefits: A superb range of Exclusive, Colleague only Benefits and Discounts

Salary:£37,639 pa + bonus up to £2,828 pa OTE

Weekly Hours: 42.5 hours

This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK's leading vehicle rental specialists in our site in Swansea.

Your role, as Workshop Controller, is about supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time.

With an ever-changing workload, our modern workshop is equipped with the latest technology and manufacturer-specific diagnostic tools - it is a bustling, exciting place to be. You have a central role to play in the smooth running of the workshop by maximising the profitability, productivity and efficiency of the workshop team. You are also the decision-maker for the technicians on recharge and warranty opportunities too.

Key to your success is your ability to ensure the workshop produces work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.

About you

• You are a Level 3 qualified technician with a solid workshop background - your colleagues value your technical knowledge and understanding of jobs from routine servicing and maintenance to more complex diagnostics
• You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
• Above all, you are a people person - you care about those around you and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
• You get involved in every part of our business - you take pride being part of the Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
• You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Controller, you will know just how to solve it.

As a Workshop Controller with Northgate Vehicle Hire, we offer:

Of course, a great basic salary, but there's much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren't limited to) …

• A fantastic quarterly bonus scheme
• 24 days annual leave rising with service (+ bank holidays) and an extra day's leave to celebrate your birthday
• free life assurance
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• Stream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate Vehicle Hire are the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.

We are agile. We are experts. We are imaginative. We are reliable.