Workshop Controller: Lead a High-Performance Auto Workshop

Northgate Vehicle Hire; Banbury; Hybrid; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Bonus up to £2,258 pa

24 days annual leave

Life assurance

Well-being services

Vehicle leasing schemes

Pension & Save-as-you-earn

Job summary

Northgate Vehicle Hire seeks an experienced Workshop Controller in Banbury to oversee workshop operations, drive efficiency, and maximise profitability. You will guide technicians on recharge and warranty decisions and ensure safety and quality standards are met.

The role emphasises customer service, hands-on problem solving, and a strong team leadership mindset within our busy, modern workshop environment.

Qualifications

• You are a qualified technician with a solid workshop background.
• Common-sense business approach to maximise efficiencies and opportunities.
• People person who cares about others and avoids one-size-fits-all solutions.
• Hands-on, can-do approach to getting things done.
• Passion for customer service and solving issues for customers.

Responsibilities

• Oversee workshop operations to maximise profitability, productivity and efficiency.
• Make decisions for technicians on recharge and warranty opportunities.
• Ensure work complies with high technical and quality standards.
• Support customers to deliver on business promises and get vehicles back on the road quickly.

Skills

Qualified technician

Workshop background

Customer service

People skills

Tools

Diagnostic tools

Job description

Northgate Vehicle Hire seeks an experienced Workshop Controller in Banbury to oversee workshop operations, drive efficiency, and maximise profitability. You will guide technicians on recharge and warranty decisions and ensure safety and quality standards are met.

The role emphasises customer service, hands-on problem solving, and a strong team leadership mindset within our busy, modern workshop environment.