Workshop Controller: Lead Technicians & Workflow Efficiency

Jago Consultants; Horsham; Sur place; GBP 32 000 - 42 000; Plein temps

Résumé du poste

Jago Consultants client, a busy main dealership in the United Kingdom, seeks an experienced Workshop Controller to manage a busy workshop and oversee technicians, issuing work, monitoring loadings and ensuring efficient processes to maintain customer satisfaction. You will ensure compliance with health and safety regulations, support the sales department's prep work and uphold KPI targets.

A strong understanding of workshop operations and IT literacy, with Kerridge knowledge preferred, will help

Qualifications

• Experience as Workshop Controller or Service Manager.
• Strong knowledge of workshop processes and KPI management.
• IT literate with Kerridge knowledge advantageous.
• Good numerical and administrative abilities.

Responsabilités

• Issue work to technicians while monitoring loading and commitments.
• Ensure workshop processes comply with retail, internal and warranty procedures.
• Oversee issuing and progressing Sales Department prep work.
• Provide progress updates and flag concerns affecting customer satisfaction.
• Maintain Health and Safety compliance and awareness.

Connaissances

Team leadership

Workshop processes

KPI management

Numerical skills

Outils

Kerridge

Description du poste

Jago Consultants client, a busy main dealership in the United Kingdom, seeks an experienced Workshop Controller to manage a busy workshop and oversee technicians, issuing work, monitoring loadings and ensuring efficient processes to maintain customer satisfaction. You will ensure compliance with health and safety regulations, support the sales department's prep work and uphold KPI targets.

A strong understanding of workshop operations and IT literacy, with Kerridge knowledge preferred, will help