Workshop Controller

Holdcroft Motor Group; Stoke-on-Trent; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Highly competitive salary with bonus

Colleague referral bonus up to £1,000

31 days holiday

Manufacturer training and leadership

Job summary

Holdcroft Motor Group is seeking an experienced Workshop Controller to oversee the day-to-day running of our busy workshop at Renault, Hanley. You will coordinate technicians, allocate work efficiently, and ensure repairs are completed on time to manufacturer standards, while delivering outstanding customer service.

In this role you will drive productivity, monitor performance, and liaise with Service Advisors to provide accurate updates.

Qualifications

• Experience as Workshop Controller or senior technician.
• Strong knowledge of vehicle maintenance and repair.
• Proven ability to lead and coordinate a busy workshop.
• Experience working to manufacturer standards and KPIs.

Responsibilities

• Plan, allocate, and monitor workshop jobs to maximise productivity and efficiency
• Ensure work is completed to manufacturer standards and within agreed deadlines
• Support and motivate the technician team to achieve productivity and quality targets
• Monitor workshop performance, efficiency, and utilisation
• Liaise with Service Advisors to provide accurate repair updates and completion times
• Ensure all workshop processes comply with manufacturer and company standards
• Assist with technical queries and support technicians where required
• Maintain high standards of health and safety within the workshop
• Manage workshop capacity and prioritise urgent repairs where necessary
• Help drive customer satisfaction through efficient workshop operations

Skills

Workshop management

Team leadership

Organisational skills

Communication skills

DMS experience

Tools

Dealer Management System (DMS)

Job description

Job Title: Workshop Controller
Location: Renault, Hanley
Salary: Basic pay £40,000 with an OTE of £50,000
Working Hours: Monday to Friday 08:30-17:30 & Alternative Saturday mornings
Start Date: Immediate

About The Role

We are looking for an experienced Workshop Controller to oversee the day-to-day running of our busy workshop. You'll coordinate the technician team, allocate work efficiently, and ensure repairs are completed to manufacturer standards, on time, and to the highest quality. Working closely with Service Advisors and management, you'll help drive productivity, efficiency, and outstanding customer service.

Your Role

• Plan, allocate, and monitor workshop jobs to maximise productivity and efficiency
• Ensure work is completed to manufacturer standards and within agreed deadlines
• Support and motivate the technician team to achieve productivity and quality targets
• Monitor workshop performance, efficiency, and utilisation
• Liaise with Service Advisors to provide accurate repair updates and completion times
• Ensure all workshop processes comply with manufacturer and company standards
• Assist with technical queries and support technicians where required
• Maintain high standards of health and safety within the workshop
• Manage workshop capacity and prioritise urgent repairs where necessary
• Help drive customer satisfaction through efficient workshop operations

What We Offer

• Highly competitive salary with performance-related bonus
• Excellent earning potential
• Colleague referral bonus scheme (up to £1,000)
• 31 days holiday
• Manufacturer training and leadership development opportunities
• Career progression within a successful and growing motor group
• Supportive and collaborative working environment
• Access to a range of new company vehicles
• Employee Assistance Programme
• Free flu jab

About You

• Previous experience as a Workshop Controller, Senior Technician, or Workshop Supervisor
• Strong technical knowledge of vehicle maintenance and repair
• Excellent organisational and time management skills
• Ability to lead, motivate, and coordinate a busy workshop team
• Strong communication skills with the ability to build relationships across departments
• Experience working to manufacturer standards and KPIs
• Computer literate with experience using dealer management systems
• Full UK driving licence

About Holdcroft

Holdcroft is a leading automotive retail group committed to delivering exceptional customer service and investing in the development of our people. We pride ourselves on providing manufacturer-led training, career progression opportunities, and a supportive environment where our colleagues can build rewarding, long-term careers.