Lead Workshop Controller | Drive Efficiency & Quality

Holdcroft; Stoke-on-Trent; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Colleague referral bonus scheme (up to

31 days holidayManufacturer training

leadership development opportunities

Career progression within a successful

and growing motor group

Employee Assistance Programme

Free flu jab

Job summary

Holdcroft is seeking an experienced Workshop Controller to oversee the day-to-day running of our Renault Hanley workshop. You will coordinate technicians, allocate work, and ensure repairs meet manufacturer standards, on time and to a high quality.

We offer a basic pay of £40,000 with an OTE of £50,000, a highly competitive salary with a performance-related bonus, 31 days holiday, training and career progression within a growing motor group.

Qualifications

• Experience as a Workshop Controller, Senior Technician, or Workshop Supervisor.
• Strong knowledge of vehicle maintenance and repair.
• Excellent organisational and time management skills.
• Ability to lead and coordinate a busy workshop team.

Responsibilities

• Plan, allocate, and monitor workshop jobs to maximise productivity.
• Ensure work is completed to manufacturer standards and deadlines.
• Motivate the technician team to meet productivity and quality targets.
• Monitor workshop performance and utilisation.
• Provide accurate repair updates and completion times with Service Advisors.
• Ensure compliance with manufacturer and company standards.
• Assist with technical queries and support technicians as needed.
• Maintain health and safety standards in the workshop.
• Manage workshop capacity and prioritise urgent repairs.
• Drive customer satisfaction through efficient workshop operations.

Skills

Workshop Controller experience

Team leadership

Vehicle maintenance knowledge

Time management

Communication skills

Dealer management systems

UK driving licence

Job description

Holdcroft is seeking an experienced Workshop Controller to oversee the day-to-day running of our Renault Hanley workshop. You will coordinate technicians, allocate work, and ensure repairs meet manufacturer standards, on time and to a high quality.

We offer a basic pay of £40,000 with an OTE of £50,000, a highly competitive salary with a performance-related bonus, 31 days holiday, training and career progression within a growing motor group.