Workshop Controller - Renault

Lookers Motor Group Limited; Carlisle; On-site; GBP 34,000 - 43,600; Full time

Benefits offered by this job

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Eyecare vouchers

Dental insurance

Discounted gym memberships

Flexible life assurance options

Job summary

A leading automotive service provider in Carlisle seeks an experienced Workshop Controller for Renault. The successful candidate will supervise technicians, ensuring compliance and customer satisfaction while managing a busy workshop environment. Key qualifications include a minimum NVQ Level 3 in Light Vehicle Maintenance and strong leadership skills. This role offers a competitive salary (OTE up to £43,600) and various benefits including comprehensive health and wellbeing support.

Qualifications

• Minimum NVQ Level 3 in Light Vehicle Maintenance and Repair or equivalent.
• Motor industry experience managing a team in a busy workshop environment.
• Knowledge of COSHH legislation and trade practices required.

Responsibilities

• Supervise and motivate Technicians & Apprentices.
• Ensure compliance with company and health & safety policies.
• Confirm all service work is completed correctly and on time.
• Maintain relationships with the vehicle manufacturer.
• Schedule work to meet customer needs and workshop targets.

Skills

Motor industry experience managing a team

Knowledge of workshop quality control

Full valid UK driving licence

Education

NVQ Level 3 in Light Vehicle Maintenance and Repair

Job description

Workshop Controller - Renault at Lookers Motor Group Limited

Location: Carlisle, England, United Kingdom

Contract Type: Full‑time, permanent

Hours: Monday‑Friday 8:30 am – 5:00 pm, Saturday mornings on rota

Salary: OTE up to £43,600 (basic £34,000 per annum plus bonus)

Overview

We are looking for an experienced Workshop Controller to join our dynamic team at Carlisle Renault. You will supervise and motivate Technicians & Apprentices, review and prioritise the daily workload, and ensure the highest level of customer satisfaction. The role is a key part of our Aftersales Department, working closely with the Service Manager to achieve service targets, profits, and retention levels.

Responsibilities

• Ensure compliance with company, DVSA, health & safety, and OEM policies.
• Confirm all service work is performed correctly, competently and on time with customer satisfaction as priority.
• Maintain relationships with the vehicle manufacturer and support technicians during repairs.
• Liaise with colleagues and other departments to deliver a top‑quality service.
• Schedule work to meet customer needs, workshop targets, job complexity, and parts availability.
• Assist with technical challenges by supporting the team and writing technical reports.

Qualifications / Experience

Motor industry experience managing a team in a busy Service/Workshop environment; minimum NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent). Knowledge of COSHH legislation, trade practices, consumer legislation, and workshop quality control is essential. A full valid UK driving licence is required.

We value friendliness, confidence, enthusiasm, and teamwork. Roll your sleeves up and work as part of a one‑family culture that supports each other and shares the same goal.

Benefits

Core Benefits

• Competitive salaries with structured pay scales and progression.
• Generous annual leave that increases with length of service.
• Enhanced family leave – 6 months full pay for maternity and adoption, 2 weeks full pay for paternity.
• Access to Techscheme for discounted technology purchases.

Health & Wellbeing

• Eyecare vouchers.
• Smart Health – 24/7 GP access for mental and physical wellbeing.
• Dental insurance for everyday and unexpected treatments.
• Critical illness cover.

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn.
• Free will writing services.
• Flexible life assurance options and partner life assurance.

Leisure & Lifestyle

• Discounted gym memberships.
• Travel insurance.
• Home and technology vouchers.
• Beyond card and other exclusive retail and lifestyle discounts.

We are committed to nurturing and providing brand and management training to enhance career development opportunities. Lookers and Charles Hurst are an equal opportunities employer committed to a discrimination‑free, inclusive workplace where employees can bring their whole selves to work.

If your application is successful, we will conduct employment checks and a driving licence check (if required), subject to a 6‑month probation period from start date.