Workshop Controller

Jago Consultants; Southampton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Jago Consultants’ client, a busy main dealership in the area, seeks an experienced Workshop Controller to lead the workshop team and manage workload in line with customer commitments.

You will drive efficiency in issuing work, monitor KPI progress, and ensure compliance with health and safety standards while coordinating with reception and Sales to progress prep work and protect customer satisfaction.

Qualifications

• Experience as a Workshop Controller or Service Manager.
• Strong understanding of workshop processes and how to optimise outputs.
• Full driving licence; endorsements to be notified.
• Good numerical and administrative skills with attention to KPI accuracy.

Responsibilities

• Oversee issuing and progressing of workshop tasks to meet customer commitments.
• Ensure workshop processes comply with retail, internal and warranty guidelines.
• Provide progress updates on work in progress and flag potential issues early.
• Coordinate with reception and Sales to manage prep work and loading.
• Maintain health and safety compliance across the workshop.

Skills

Workshop control

Team leadership

Customer satisfaction focus

Health & Safety compliance

Tools

Kerridge Automotive Software

Job description

Our client is a main dealership looking to recruit an experienced Workshop Controller to join their busy site.

To have full responsibility for the issuing of work taking account of loading and commitment to customers as agreed by the reception team.

Ensure Workshop processes meet guidelines on both retail, internal and warranty procedures.

To ensure all work is issued in the most efficient manner

To oversee issuing and progressing of Sales Department preparation work

Provide general information on progress of work through the workshop highlighting any potential concerns as they arise and taking preventative measures to avoid any impact on Customer Satisfaction.

A comprehensive and thorough understanding of Health and Safety Legislation.

Ideally previous experience of working as a Workshop Controller or Service Manager

To be confident, with a strong understanding of workshop processes and how to get the best from a team.

Full driving licence. Any endorsements must be notified

IT literate. Kerridge knowledge would be a distinct advantage

Good numerical and administrative skills, with attention to detail to ensure accuracy of KPI’s