Workshop Controller

Driven Motor Jobs Limited; Norwich; On-site; GBP 26,000 - 32,000; Full time

Job summary

Driven Motor Jobs Limited in Norwich, Norfolk, invites applications for a Workshop Controller to lead workshop efficiency and deliver a courteous, professional service to customers. You will manage workload, coordinate with Service Reception, and ensure productive use of workshop resources.

The ideal candidate will have a friendly, engaging personality with strong attention to detail, a full valid driving licence, and the ability to motivate the team on a rota of Mon-Fri with Saturday on a rota.

Qualifications

• Full valid driving licence is essential.
• Experience in workshop or dealership operations preferred.
• Strong customer-facing service mindset.

Responsibilities

• Determine daily workshop hours and communicate capacity to service reception
• Maintain progress information for each job and inform customers
• Monitor workshop orders through parts and paperwork
• Ensure all documentation is passed to appropriate department
• Pass completed work docs to tester and organise any extra work
• Assist and advise team on technical problems
• Provide workshop apprentices training and experience
• Comply with warranty policies and procedures
• Deliver high standard of customer service and motivate team

Skills

Driving Licence

Customer service

Attention to detail

Job description

Job vacancy for aWorkshop Controller inNorwich, Norfolk

Salary Negotiable

Working Monday – Friday + Saturday on a Rota

We have an exciting opportunity to join one of our clients, a professional and busymain dealership inNorwich, Norfolk.

The company prides itself on delivering a consistently high standard of customer care at all times, and is seeking an experienced Workshop Controller to join their team.

The ideal person will have a friendly approach to customers and an engaging personality with great attention to detail offering the highest levels of customer satisfaction. A full valid driving licence is also essential for this role.

Purpose of the role as a Workshop Controller:

This role is responsible for controlling & leading workshop efficiency by making best use of the resources & people in order to ensure a high level of productivity. Leading by example, this role will ensure that the dealership provides a courteous, professional & advisory service to customers aiming for ultimate customer satisfaction.

Key tasks and responsibilities of a Workshop Controller include:

• Determine availability of workshop hours daily & communicate regularly with the Service Reception of capacity of workload
• Maintain progress information of each job allocated & liaise with Service Reception to ensure customers are kept informed
• Monitor all workshop orders through the Parts department, keeping ahead of outstanding work & parts on order
• Ensure all applicable paperwork is passed onto, and administered by, the appropriate department
• Pass on all documentation for completed work to Tester & organise any extra work if necessary
• Assist & advise team members in dealing with technical & job related problems
• Provide workshop apprentices training & experience to meet skill test requirements
• Comply with manufacturers’ policy & procedures on warranty
• Deliver a high standard of customer service at all times whilst also motivating your team.