Workshop Controller: Lead Service Efficiency

Driven Motor Jobs Limited; Norwich; On-site; GBP 26,000 - 32,000; Full time

Job summary

Driven Motor Jobs Limited in Norwich, Norfolk, invites applications for a Workshop Controller to lead workshop efficiency and deliver a courteous, professional service to customers. You will manage workload, coordinate with Service Reception, and ensure productive use of workshop resources.

The ideal candidate will have a friendly, engaging personality with strong attention to detail, a full valid driving licence, and the ability to motivate the team on a rota of Mon-Fri with Saturday on a rota.

Qualifications

• Full valid driving licence is essential.
• Experience in workshop or dealership operations preferred.
• Strong customer-facing service mindset.

Responsibilities

• Determine daily workshop hours and communicate capacity to service reception
• Maintain progress information for each job and inform customers
• Monitor workshop orders through parts and paperwork
• Ensure all documentation is passed to appropriate department
• Pass completed work docs to tester and organise any extra work
• Assist and advise team on technical problems
• Provide workshop apprentices training and experience
• Comply with warranty policies and procedures
• Deliver high standard of customer service and motivate team

Skills

Driving Licence

Customer service

Attention to detail

Job description

Driven Motor Jobs Limited in Norwich, Norfolk, invites applications for a Workshop Controller to lead workshop efficiency and deliver a courteous, professional service to customers. You will manage workload, coordinate with Service Reception, and ensure productive use of workshop resources.

The ideal candidate will have a friendly, engaging personality with strong attention to detail, a full valid driving licence, and the ability to motivate the team on a rota of Mon-Fri with Saturday on a rota.