Workshop Controller

Northgate plc; Kidderminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading vehicle rental specialist in Kidderminster is looking for a Workshop Controller. You will support customers, ensuring vehicles are back on the road efficiently. This role requires a qualified technician with solid workshop experience, technical knowledge, and excellent customer service skills. You'll maximize workshop productivity and quality, and be a key player in our dynamic team. The position offers a rewarding quarter bonus scheme, generous leave, and various well-being services designed to support our team. Join a company recognized for its commitment to social mobility and opportunity.

Benefits

Quarterly bonus scheme up to £2,700 pa

24 days annual leave plus bank holidays

Free life assurance

Well-being services

Exclusive colleague-only vehicle-leasing schemes

Pension and share scheme

Benefits App for discounts and cashback

Qualifications

• Qualified technician with workshop background.
• Solid understanding of servicing and diagnostics.
• Common-sense business approach to workshop efficiency.
• Passion for customer service and team performance.

Responsibilities

• Maximise profitability and efficiency of workshop.
• Ensure compliance with technical and quality standards.
• Serve as decision-maker for technicians' jobs.

Skills

Workshop background

Technical knowledge

People skills

Customer service

Education

Qualified technician

Job description

This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK's leading vehicle rental specialists in our site in Kidderminster. Your role, as Workshop Controller, is about supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time. With an ever-changing workload, our modern workshop is equipped with the latest technology and manufacturer-specific diagnostic tools - it is a bustling, exciting place to be. You have a central role to play in the smooth running of the workshop by maximising the profitability, productivity and efficiency of the workshop team. You are also the decision-maker for the technicians on recharge and warranty opportunities too. Key to your success is your ability to ensure the workshop produces work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.

• You are a qualified technician with a solid workshop background - your colleagues value your technical knowledge and understanding of jobs from routine servicing and maintenance to more complex diagnostics.
• You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
• Above all, you are a people person - you care about those around you and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
• You get involved in every part of our business - you take pride being part of the Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
• You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Controller, you will know just how to solve it. With over 60 branches nationwide, Northgate Vehicle Hire are the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
• We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.
• Some of our most popular benefits include (but aren't limited to) …
• A fantastic quarterly bonus scheme up to £2,700 pa
• 24 days annual leave rising with service (+ bank holidays) and an extra day's leave to celebrate your birthday
• free life assurance
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague‑only vehicle‑leasing schemes
• pension & save‑as‑you‑earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!