Workshop Controller

Perfect Placement UK Ltd; Church Village; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

22 days + 8 bank holidays

Pension

In-house training programmes

Career progression

40-hour week

Job summary

Perfect Placement UK Ltd is seeking an experienced Workshop Controller in Treforest to lead a busy service department. You will oversee a large workshop, drive efficiency and customer satisfaction while managing a team of technicians.

The role requires proven workshop management experience, strong leadership and excellent communication. Enjoy a 40-hour week with clear progression within a long-standing dealer group.

Qualifications

• Minimum 3 years' experience managing automotive workshops, ideally in a franchise-approved dealership.
• Strong leadership, organisational and communication abilities.
• Results-oriented with focus on efficiency, quality and customer satisfaction.
• Proficient with workshop IT systems and software.

Responsibilities

• Oversee daily operations of an 11-ramp workshop with 10–12 technicians.
• Coordinate workload distribution to match skills.
• Lead, motivate and support the workshop team to hit KPIs.

Skills

Leadership

Organisational skills

Communication skills

Problem-solving

Workshop IT systems

Tools

Workshop management software

Job description

Our client, a reputable multi-franchise approved car dealership based in Treforest, is seeking an experienced Workshop Controller to join their dynamic Service Department. This is an excellent opportunity for a Workshop Controller with a proven track record in managing automotive workshops to take the next step in their career within a well-established business.

Benefits

• Starting basic salary circa £30,000 per annum as aWorkshop Controller
• Uncapped OTE of approximately £36,000, driven by CSI, Labour Sales, and Upsell; potential to exceed this
• Full manufacturer-approved and in-house training programmes
• 22 days annual holiday plus 8 bank holidays, increasing with service length
• Workplace pension scheme
• Clear career progression pathways as aWorkshop Controller within a long-standing local dealer group
• 40-hour working week, Monday to FridayDuties:

Duties

• Oversee the daily operations of an 11-ramp workshop, managing a team of 10-12 Vehicle Technicians
• Coordinate workload distribution to match skill sets efficiently
• Lead, motivate, and support the workshop team to meet KPIs and performance targets
• Liaise with the Aftersales Manager on operational matters and process improvements
• Ensure exceptional customer service and communication regarding vehicle progress
• Monitor workshop efficiency and technician productivity
• Manage workshop standards in line with HSO and brand requirements
• Identify staff training needs and promote continuous professional development
• Ensure adherence to health and safety regulations and manufacturer standards
• Maintain high levels of workshop quality, reliability, and customer satisfaction

Requirements

• Proven experience managing automotive workshops for a minimum of three years, ideally within a franchise-approved dealership
• Strong leadership, organisational, and communication skills
• Results-oriented with a focus on efficiency, quality, and customer satisfaction
• Good problem-solving and decision-making abilities
• Proficient in IT systems relevant to workshop management
• Full UK driving licence with minimal points
• Reside within or near Treforest or within reasonable commuting distance

This Workshop Controller role offers a rewarding opportunity to lead a successful workshop, contribute to a trusted dealer group, and enhance your managerial career within the motor trade.

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Treforest and Rhondda Cynon Taff, today to discover more about this fantastic Workshop Controller opportunity.