Workshop Controller

Perfect Placement UK Ltd

Gloucester

On-site

GBP 35,000 - 44,000

Full time

3 days ago
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Benefits offered by this job

Competitive salary
Bonus potential
Enhanced leave
Staff discounts
Training
Pension
Career development
2nd Saturdays work

Job summary

Perfect Placement UK Ltd is recruiting for a Workshop Controller in Gloucester to lead the service department within a franchise-approved dealership.

You will oversee approximately seven technicians, optimise workshop processes, and ensure high customer satisfaction while adhering to safety and brand standards. This role offers training and a clear career path in a reputable family-owned group.

Qualifications

  • Proven experience managing an automotive workshop or similar leadership role.
  • Excellent communication and interpersonal skills.
  • Strong team-oriented approach with a results-driven mindset.

Responsibilities

  • Oversee and lead the workshop team of approximately seven technicians
  • Liaise with the Service Manager to optimise workshop efficiency and processes
  • Ensure customer requirements are fully understood and communicated effectively
  • Monitor individual and workshop productivity to meet key performance indicators
  • Manage the allocation and distribution of work based on skill levels
  • Identify training and development needs within the team as the Workshop Controller
  • Coordinate between workshop and service reception to track vehicle progress
  • Maintain workshop standards in line with health and safety regulations and brand requirements
  • Uphold customer satisfaction standards and ensure service quality and reliability

Skills

Leadership
Team management
Communication
Problem-solving
IT literacy

Job description

We are recruiting on behalf of a reputable, family-run motor retail group in Gloucester for the position of Workshop Controller. This is an excellent opportunity for an experienced professional to lead a busy Service Department within a well-established franchise-approved dealership. The Workshop Controller role offers a competitive salary, comprehensive benefits, and clear career progression within a supportive environment.

Benefits:
  • Competitive basic salary around £35,000 per annum, negotiable based on experience
  • Uncapped performance-related bonuses, with a potential OTE of £44,000 per annum
  • Enhanced annual leave entitlement
  • Staff purchase discounts
  • Full in-house and manufacturer-approved training
  • Workplace pension scheme
  • Long-term career development prospects within an expanding family-owned group
  • Working hours: 8:00am to 5:30pm, Monday to Friday, with 1 in 4 Saturdays from 8:30am to 12:30pmDuties:
  • Oversee and lead the workshop team of approximately seven technicians
  • Liaise with the Service Manager to optimise workshop efficiency and processes
  • Ensure customer requirements are fully understood and communicated effectively
  • Monitor individual and workshop productivity to meet key performance indicators
  • Manage the allocation and distribution of work based on skill levels
  • Identify training and development needs within the team as theWorkshop Controller
  • Coordinate between workshop and service reception to track vehicle progress
  • Maintain workshop standards in line with health and safety regulations and brand requirements
  • Uphold customer satisfaction standards and ensure service quality and reliability
Requirements:
  • Proven experience managing an automotive workshop or similar leadership role, ideally within a franchise dealership
  • Alternatively, experienced senior Vehicle Technicians or Service Advisers with strong technical knowledge and leadership aspirations
  • Excellent communication and interpersonal skills as theWorkshop Controller
  • Strong team-oriented approach with results-driven mindset
  • Problem-solving and decision-making abilities
  • Attention to quality and reliability standards
  • IT literacy
  • Valid UK driving licence with minimal pointsThis role provides a rewarding career opportunity for a motivated Workshop Controller to join a well-respected dealership and progress within the motor trade sector.
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