Workshop Controller

Perfect Placement UK Ltd; Gloucester; On-site; GBP 35,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Enhanced leave

Staff discounts

Training

Pension

Career development

2nd Saturdays work

Job summary

Perfect Placement UK Ltd is recruiting for a Workshop Controller in Gloucester to lead the service department within a franchise-approved dealership.

You will oversee approximately seven technicians, optimise workshop processes, and ensure high customer satisfaction while adhering to safety and brand standards. This role offers training and a clear career path in a reputable family-owned group.

Qualifications

• Proven experience managing an automotive workshop or similar leadership role.
• Excellent communication and interpersonal skills.
• Strong team-oriented approach with a results-driven mindset.

Responsibilities

• Oversee and lead the workshop team of approximately seven technicians
• Liaise with the Service Manager to optimise workshop efficiency and processes
• Ensure customer requirements are fully understood and communicated effectively
• Monitor individual and workshop productivity to meet key performance indicators
• Manage the allocation and distribution of work based on skill levels
• Identify training and development needs within the team as the Workshop Controller
• Coordinate between workshop and service reception to track vehicle progress
• Maintain workshop standards in line with health and safety regulations and brand requirements
• Uphold customer satisfaction standards and ensure service quality and reliability

Skills

Leadership

Team management

Communication

Problem-solving

IT literacy

Job description

We are recruiting on behalf of a reputable, family-run motor retail group in Gloucester for the position of Workshop Controller. This is an excellent opportunity for an experienced professional to lead a busy Service Department within a well-established franchise-approved dealership. The Workshop Controller role offers a competitive salary, comprehensive benefits, and clear career progression within a supportive environment.

Benefits:

• Competitive basic salary around £35,000 per annum, negotiable based on experience
• Uncapped performance-related bonuses, with a potential OTE of £44,000 per annum
• Enhanced annual leave entitlement
• Staff purchase discounts
• Full in-house and manufacturer-approved training
• Workplace pension scheme
• Long-term career development prospects within an expanding family-owned group
• Working hours: 8:00am to 5:30pm, Monday to Friday, with 1 in 4 Saturdays from 8:30am to 12:30pmDuties:

• Oversee and lead the workshop team of approximately seven technicians
• Liaise with the Service Manager to optimise workshop efficiency and processes
• Ensure customer requirements are fully understood and communicated effectively
• Monitor individual and workshop productivity to meet key performance indicators
• Manage the allocation and distribution of work based on skill levels
• Identify training and development needs within the team as theWorkshop Controller
• Coordinate between workshop and service reception to track vehicle progress
• Maintain workshop standards in line with health and safety regulations and brand requirements
• Uphold customer satisfaction standards and ensure service quality and reliability

Requirements:

• Proven experience managing an automotive workshop or similar leadership role, ideally within a franchise dealership
• Alternatively, experienced senior Vehicle Technicians or Service Advisers with strong technical knowledge and leadership aspirations
• Excellent communication and interpersonal skills as theWorkshop Controller
• Strong team-oriented approach with results-driven mindset
• Problem-solving and decision-making abilities
• Attention to quality and reliability standards
• IT literacy
• Valid UK driving licence with minimal pointsThis role provides a rewarding career opportunity for a motivated Workshop Controller to join a well-respected dealership and progress within the motor trade sector.