Workshop Controller

Perfect Placement UK Ltd; Bradley Stoke; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

31 days annual leave

In-house training

Pension scheme

Life cover

Healthcare provisions

Service discounts

Free MOTs

Online discounts

Job summary

Perfect Placement UK Ltd is recruiting a Vehicle Workshop Controller for a large multi-franchise automotive group in Gloucester. You will oversee a team of around 15 technicians, working closely with the Service Manager to maintain efficient workshop operations.

The role offers a competitive £36,000 basic salary with an on-target earnings around £42,000 per annum, plus 31 days of annual leave, training, pension, life cover, healthcare, and exclusive service discounts.

Qualifications

• Proven experience helping to manage a successful automotive workshop within a main dealership.
• Applications from individuals with workshop or garage management experience outside a dealer environment may be considered.
• Experienced Service Advisors seeking progression into a Vehicle Workshop Controller role will be considered.
• Excellent communication, interpersonal and teamwork skills.
• Results-focused with strong problem-solving and decision-making abilities.
• Commitment to quality, reliability and customer satisfaction.

Responsibilities

• Manage the day-to-day operation of the workshop team.
• Liaise with the Service Manager and wider team to maintain effective processes.
• Ensure customer requirements are understood and communicated across the Service Department.
• Monitor individual and workshop efficiencies against key performance indicators.
• Plan and distribute work according to available skills and workshop capacity.
• Coordinate communication between the workshop and Service Reception regarding vehicle progress.
• Identify training and development requirements.
• Maintain workshop standards in line with HSO requirements.
• Ensure compliance with manufacturer service standards and customer satisfaction measures.

Job description

Our client, a large multi-franchise approved car dealership in Gloucester, is recruiting a Vehicle Workshop Controller to join its busy Service Department.

This is an excellent opportunity to work alongside another Workshop Controller and oversee a team of approximately 15 Vehicle Technicians.

Competitive salary of up to £36,000 basic, dependent on experience.

Performance-related bonus scheme with on-target earnings of approximately £42,000 per annum. - 31 days’ annual leave, increasing with length of service.

Full in-house and manufacturer-approved training.

Company pension scheme, life cover and healthcare provisions.

Service discounts, free MOTs and online retail discounts.

Excellent long-term career prospects with a respected local dealer group.

Working hours of 08:00–18:00 Monday to Friday, plus one in two Saturdays from 08:30–12:

• This Vehicle Workshop Controller position offers the opportunity to develop a rewarding career with a recognised automotive brand.

Duties:

You will manage the day-to-day operation of the workshop team.

Liaise with the Service Manager and wider team to maintain effective processes.

Ensure customer requirements are understood and communicated across the Service Department.

Monitor individual and workshop efficiencies against key performance indicators.

Plan and distribute work according to available skills and workshop capacity.

Coordinate communication between the workshop and Service Reception regarding vehicle progress.

Identify training and development requirements.

Maintain workshop standards in line with HSO requirements.

Ensure compliance with manufacturer service standards and customer satisfaction measures.

Requirements:

Proven experience helping to manage a successful automotive workshop within a main dealership.

Applications are also welcomed from individuals with workshop or garage management experience outside a dealer environment.

Experienced Service Advisors seeking career progression into a Vehicle Workshop Controller role will also be considered.

Excellent communication, interpersonal and teamworking skills.

Results-focused approach with strong problem-solving and decision-making abilities.

Commitment to quality, reliability and customer satisfaction.

Good IT literacy and a full UK driving licence with minimal points.

The successful Vehicle Workshop Controller should live in Gloucester or within a reasonable commuting distance.

This Vehicle Workshop Controller vacancy is an excellent opportunity for an experienced automotive professional seeking career progression within a successful dealership.