Workshop Controller

Northgate Vehicle Hire Limited; Birmingham; On-site; GBP 36,000 - 39,000; Full time

Job summary

Join a leading vehicle rental specialist as a Workshop Controller in Birmingham. You will oversee workshop operations, ensuring high standards of service and efficiency while managing a team of technicians. Enjoy a competitive salary, bonus scheme, and a range of exclusive benefits.

Benefits

Quarterly Bonus Scheme

24 Days Annual Leave

Free Life Assurance

Well-being Services

Exclusive Vehicle-Leasing Schemes

Pension Scheme

Discounts and Cashback Deals

Flexible Pay via Wagestream

Qualifications

• Experienced Workshop Controller with a solid workshop background.
• Passion for customer service and effective issue resolution.

Responsibilities

• Ensure vehicles are returned safely and promptly.
• Maximize workshop profitability, productivity, and efficiency.
• Maintain high technical and quality standards.

Skills

Technical Knowledge

Customer Service

Management Skills

Education

Qualified Technician

Job description

Workshop Controller

Reference: MAY20258053

Expiry date: 12:38, Wed, 4th Jun 2025

Location: Birmingham

Benefits: A superb range of exclusive, colleague-only benefits and discounts

Salary up to £38,700 OTE (basic £36,000 pa + bonus up to £2,700 pa)
Weekly Hours: 42.5 hours/week

This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK’s leading vehicle rental specialists in our Birmingham branch.

Your role as Workshop Controller involves supporting our customers to deliver on their business promises by ensuring their vehicles are returned safely and promptly.

Our modern workshop is equipped with the latest technology and manufacturer-specific diagnostic tools, making it a bustling and exciting environment. You will play a central role in the workshop's smooth operation by maximizing profitability, productivity, and efficiency, and will be the decision-maker for technicians regarding recharge and warranty opportunities.

Key to your success is ensuring the workshop produces work that meets high technical and quality standards and helps us deliver excellent customer service.

About you

• You are a qualified technician with a solid workshop background, valued for your technical knowledge from routine servicing to complex diagnostics.
• You have a practical business approach, understanding what makes a workshop efficient and profitable.
• You are a people person, caring about your team and adapting your management style to different individuals.
• You are involved in all aspects of the business, eager to support colleagues with a proactive, hands-on approach.
• You have a passion for customer service and know how to resolve issues effectively.

Benefits of working with Northgate Vehicle Hire:

• A competitive basic salary with a quarterly bonus scheme
• 24 days annual leave plus bank holidays and an extra day for your birthday
• Free life assurance
• Well-being services, including 24/7 GP, mental health support, physiotherapy, and health plans
• Exclusive vehicle-leasing schemes
• Pension and 'save-as-you-earn' share schemes
• Access to the Benefits App with discounts and cashback deals at major retailers
• Wagestream app for flexible pay, savings, and financial coaching

With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rental solutions, partnering with renowned organizations across the UK.

We are part of ZIGUP, supporting customers in the UK, Ireland, and Spain with integrated mobility solutions. Join us to unlock your potential in a dynamic industry, surrounded by inspiring leaders and colleagues.

We are agile. We are experts. We are imaginative. We are reliable.