Senior Workshop Controller | Lead & Optimize Workshop

Perfect Placement UK Ltd; Belfast City District; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

33 days annual leave (including bank H

Pension scheme

Life assurance

Staff discounts on vehicle servicing &

Cycle to work scheme

Job summary

Perfect Placement UK Ltd is seeking an experienced Workshop Controller for a reputable franchised dealer in South Belfast. The role leads the aftersales team, manages workshop operations, and drives customer satisfaction in a professional environment.

Salary starts at £34,476 with OTE up to £40,000+, over 42.5 hours per week and fixed shifts. Benefits include 33 days leave, pension, life assurance, staff discounts, and cycle-to-work scheme.

Qualifications

• Previous experience as a Workshop Controller or Senior/Lead Technician
• Strong organisational skills with the ability to manage workflow effectively
• Full UK driving licence

Responsibilities

• Oversee the daily workflow of the workshop, allocating jobs efficiently
• Monitor technician performance and ensure timely job completion
• Liaise with the service reception team to manage bookings and customer updates
• Ensure adherence to warranty and invoicing procedures
• Deliver excellent customer service, handling any workshop-related issues promptly
• Support, coach, and mentor the technician team to ensure high standards of work
• Maintain quality control and workshop productivity
• Keep customers informed during the repair process

Job description

Perfect Placement UK Ltd is seeking an experienced Workshop Controller for a reputable franchised dealer in South Belfast. The role leads the aftersales team, manages workshop operations, and drives customer satisfaction in a professional environment.

Salary starts at £34,476 with OTE up to £40,000+, over 42.5 hours per week and fixed shifts. Benefits include 33 days leave, pension, life assurance, staff discounts, and cycle-to-work scheme.