Workshop Controller

Perfect Placement UK Ltd; Barnstaple; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Competitive salary up to £35,000 plus

OTE up to £40,000 based on performance

Mon-Fri hours 7:30–5:00

Job summary

Perfect Placement UK Ltd is seeking a highly experienced Workshop Controller to join a reputable main dealer in Barnstaple, overseeing a busy service operation and driving efficiency throughout the workshop.

This senior position emphasises leadership, coordination and operational excellence, with Monday–Friday hours, MOT oversight, parts and health & safety compliance, and a genuine opportunity to develop a capable service team.

Qualifications

• Proven supervisory/managerial experience in a motor trade workshop.
• Strong leadership and communication skills to drive a team.
• Ability to organise and motivate a workshop team.
• Professional approach with focus on customer service.

Responsibilities

• Manage daily workshop operations ensuring workflow efficiency and high service standards.
• Coordinate technicians and service advisors to maximise productivity.
• Maintain high levels of customer satisfaction and foster a positive team environment.
• Assist with training and developing team members to improve performance.
• Oversee job allocation, parts ordering, and health & safety compliance.
• Support MOT testing and other workshop activities to ensure smooth operations.

Skills

Leadership

Team management

Communication

Customer service

Job description

We are seeking a highly experienced Workshop Controller to join a reputable main dealer in Barnstaple, overseeing a busy service operation. This is an excellent Workshop Controller opportunity for a skilled motor trade professional looking to advance into a management role that emphasises leadership, coordination, and operational excellence. The successful Workshop Controller will play a vital part in maintaining high standards within the workshop and ensuring efficient service delivery.

Benefits:

• Competitive salary of up to £35,000, with OTE of up to £40,000 based on performance.
• Monday to Friday working hours, approximately 7:30 a.m. to 5:00 p.m.
• Opportunity to lead a team across a sizeable workshop within a well-established dealership.
• Supportive working environment with ongoing team training and development.
• Work within a reputable site with additional manufacturer coverage.
• Responsible for workshop operations, job allocation, parts, and health & safety compliance.
• Support the MOT testing process and oversee various workshop activities.

Duties:

• Manage daily workshop operations, ensuring workflow efficiency and high service standards.
• Coordinate technicians and service advisors to maximise productivity.
• Maintain high levels of customer satisfaction and foster a positive team environment.
• Assist with training and developing team members to improve overall workshop performance.
• Oversee job allocation, parts ordering, and ensure compliance with health and safety regulations.
• Support MOT testing and other workshop activities to ensure smooth operations.

Requirements:

• Proven experience in a supervisory or managerial role within a motor trade workshop.
• Strong leadership and communication skills.
• Ability to organise and motivate a team effectively.
• Professional approach with excellent customer service skills.
• Flexibility to work Monday to Friday during standard hours.
• Experience as a Senior Service Advisor or diagnostic technician is advantageous for applicants aiming to step into a Workshop Controller position.