Workplace Support Assistant

Adecco; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency is seeking a proactive Workplace Support Assistant for their onsite team in London. This fully site-based role requires physical stamina, with candidates needing to walk floors for desk occupancy twice daily. Responsibilities include supporting the Help Desk, tracking desk usage, and completing various administrative tasks. Strong initiative, communication skills, and basic IT proficiency are essential. This role offers 40 hours per week with a pay rate of £13-14 per hour and work expected until June 2026.

Qualifications

• Physically fit and capable of completing two floor-walks daily.
• Reliable, punctual, and comfortable with working onsite every day.
• Previous experience in facilities or help desk roles is desirable.

Responsibilities

• Walk 3.5 floors each morning and afternoon to record desk usage.
• Provide cover for the onsite Help Desk as needed.
• Complete a variety of admin tasks throughout the day.

Skills

Strong initiative

Self-starter mindset

Strong communication skills

Organisational skills

Basic IT systems proficiency

Microsoft Excel

Job description

Workplace Support Assistant

Location: Tottenham Court Road
Start Date: ASAP
Pay Rate: 13- 14 per hour
Hours: 40 hours per week (9am-6pm or 8am-5pm)
Length: Until June 2026 (potentially)

Overview

We are seeking a proactive, physically fit Workplace Support Assistant to join our onsite team. This is a fully site-based role, working five days per week, supporting workspace data collection, the Help Desk function, and a range of administrative and office-based tasks.

A key, non-negotiable requirement of this role is the ability and willingness to walk all floors of the building twice daily to record desk occupancy. Candidates must be comfortable with consistent physical activity as part of their daily routine.

Key Responsibilities

Desk Utilisation Tracking - Non-Negotiable

• Walk 3.5 floors of the building each morning and afternoon to record desk usage.
• Mark off all occupied desks during each walk-through.
• Transfer findings into a simple Excel spreadsheet immediately after each round.
• Each walk and update process typically takes approximately 1-2 hours.

Help Desk Support

• Provide cover for the onsite Help Desk when required.
• Handle queries promptly, escalating issues where necessary.
• Develop an understanding of building operations to support staff and visitors effectively.

Administrative & Office Support

• Complete a variety of admin tasks throughout the day including:
  • HR filing
  • Scanning and electronically filing technical documents
  • General office coordination duties
  • Ad-hoc tasks assigned by the onsite team

Requirements

• Physically fit and capable of completing two floor-walks daily (essential).
• Strong initiative and a self-starter mindset.
• Reliable, punctual, and comfortable with working onsite every day.
• Strong communication and organisational skills.
• Confident using basic IT systems, particularly Microsoft Excel.
• Previous experience in facilities, office coordination, or help desk roles is desirable but not essential.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.