Workplace Relations Advisor

Hewett Recruitment; Larkhill; On-site; GBP 23,000 - 32,000; Full time

Job summary

Hewett Recruitment is helping a membership organisation appoint an Employee Relations Advisor in Kidderminster. This office-based, full-time role supports members with workplace challenges and case management from start to finish.

You’ll handle disciplinary and grievance queries, provide practical guidance by phone and online, maintain confidential records, and work with a supportive team to ensure accurate, empathetic advice.

Qualifications

• Experience in HR or Employee Relations.
• Experience with case management.
• Strong IT skills including MS Office.

Responsibilities

• Manage a varied caseload of workplace and employment-related enquiries.
• Provide advice via telephone, email and online channels.
• Investigate issues and assess the most appropriate course of action.
• Support members through sensitive and complex situations.
• Explain procedures clearly and keep confidential records.

Skills

Communication skills

Empathy

Confidentiality

Emotional intelligence

Active listening

Tools

Microsoft Office

Job description

Hewett Recruitment is helping a membership organisation appoint an Employee Relations Advisor in Kidderminster. This office-based, full-time role supports members with workplace challenges and case management from start to finish.

You’ll handle disciplinary and grievance queries, provide practical guidance by phone and online, maintain confidential records, and work with a supportive team to ensure accurate, empathetic advice.