Employee Relations Advisor

Poundland & Dealz; Larkhill; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

10% employee discount card

Extra day off for birthday

28 days holiday per year

Annual bonus scheme

Free onsite parking

Wellbeing partnership resources

Training and development opportunities

Life assurance and pension

Job summary

Poundland & Dealz is looking for an Employee Relations Advisor to join their People team at the Customer Support Centre in Walsall, working on a hybrid basis. This role involves providing expert HR advice to store teams and managing a high-volume caseload related to employee relations.

The ideal candidate will have strong experience in employee relations and excellent communication skills. In addition to a competitive salary, the company offers great benefits including a 10% employee discount, an annual bonus of up to 10% of salary, and generous holiday allowances.

Qualifications

• Strong experience of working as an Employee Relations Advisor in a multi-sited and fast-paced environment.
• Proven experience of managing a large employee relations caseload including absence, performance, grievance, disciplinary cases.
• Strong communication skills with the ability to present recommendations clearly.

Responsibilities

• Provide consistent expert advice to the store network on HR policy and procedures.
• Advise on HR casework such as absence, performance, grievance and disciplinary queries.
• Produce accurate HR casework documentation to a high standard.

Skills

Experience as Employee Relations Advisor

Managing high-volume employee relations cases

Strong communication skills

Ability to prioritize workload

Identifying continuous improvement opportunities

Job description

About The Role

We are looking for an Employee Relations Advisor to join the People team, based from our Customer Support Centre in Walsall. The role will work on a hybrid basis. The Employee Relations Advisor will provide employee relations advice and guidance to our network of retail stores and manage a high‑volume employee relations caseload in accordance with company policy, procedures and best practice.

As Employee Relations Advisor, You Will

• Provide consistent expert advice to the store network and Area Managers on HR policy and procedures.
• Advise predominately over the phone and via email on all HR casework such as absence, performance, grievance, disciplinary and contractual queries.
• Produce accurate HR casework documentation to a high standard in line with the service level agreement.
• In conjunction with the team, highlight any trends or inconsistencies to be used in identifying opportunities for continuous improvement.

We Are Looking With Someone With

• Strong experience of working as an Employee Relations Advisor in a multi‑sited and fast‑paced environment.
• Proven experience of managing a large employee relations caseload including absence, performance, grievance, disciplinary cases.
• Ability to prioritise high‑volume workload with an awareness of implication in respect of cost and risk.
• Strong communication skills with the ability to present recommendations in a confident and business‑like manner.
• The ability to identify opportunities for continuous improvement that will impact business performance, productivity and the development of HR within the business.

We Offer Rewards That Go Beyond The Payslip

• 10% employee discount card with increased discount events over the year.
• Celebrate your birthday – you’ll get an extra day off for your birthday.
• 28 days holiday a year including banks, rising by one day a year up to 33 days.
• Annual bonus scheme, with the opportunity to earn up to 10% of your base salary.
• Free parking onsite.
• Wellbeing partnership with Retail Trust providing a range of resources.
• My Staff Shop discounts and shopping vouchers.
• Access to up to 50% of your monthly earned wages early via partnership with Stream, along with savings and financial advice.
• Training and development opportunities, including qualifications and internal programmes.
• Life assurance, loyalty service awards and pension.

Additional Information

Bring your energy, teamwork, and get stuck‑in approach — and we’ll help you build your career with us!

We’re committed and proud to our inclusive culture, and that starts with the recruitment and selection process. If you require a reasonable adjustment during the recruitment process, please do share this with us on your application form and we’ll make every effort to meet your needs.