Employee Relations Advisor

Hewett Recruitment; Larkhill; On-site; GBP 23,000 - 32,000; Full time

Job summary

Hewett Recruitment is helping a membership organisation appoint an Employee Relations Advisor in Kidderminster. This office-based, full-time role supports members with workplace challenges and case management from start to finish.

You’ll handle disciplinary and grievance queries, provide practical guidance by phone and online, maintain confidential records, and work with a supportive team to ensure accurate, empathetic advice.

Qualifications

• Experience in HR or Employee Relations.
• Experience with case management.
• Strong IT skills including MS Office.

Responsibilities

• Manage a varied caseload of workplace and employment-related enquiries.
• Provide advice via telephone, email and online channels.
• Investigate issues and assess the most appropriate course of action.
• Support members through sensitive and complex situations.
• Explain procedures clearly and keep confidential records.

Skills

Communication skills

Empathy

Confidentiality

Emotional intelligence

Active listening

Tools

Microsoft Office

Job description

Employee Relations Advisor

Kidderminster | Office Based
Full Time | Monday to Friday, 9am to 5pm

£19.85 per hour

Do You Thrive on Helping People Through Difficult Situations?

Are you someone who stays calm under pressure, listens with empathy, and enjoys finding solutions to complex problems?

We're partnering with a respected and established membership organisation to recruit a Employee Relations Advisors who will play a vital role in supporting members through workplace challenges. This is more than just a case management role. It's an opportunity to make a real difference to people's working lives every single day.

Whether your background is in HR, Employee Relations, Legal Support or Case Management, this could be the next step in your career.

What's the Role?

As Employee Relations Advisors, you'll be the trusted first point of contact for members seeking support and guidance on workplace matters.

From disciplinary and grievance concerns to employment-related queries, you'll provide practical advice, manage cases from start to finish, and ensure every individual receives a professional, supportive and confidential service.

No two days will be the same. You'll need excellent communication skills, sound judgement, emotional intelligence and the ability to balance empathy with objectivity.

What You'll Be Doing

• Managing a varied caseload of workplace and employment-related enquiries
• Providing advice and guidance via telephone, email and online channels
• Investigating issues and assessing the most appropriate course of action
• Supporting members through sensitive and often complex situations
• Explaining workplace procedures and documentation clearly and confidently
• Maintaining accurate and confidential records
• Conducting research to ensure advice remains accurate and up to date
• Keeping members fully informed throughout their case journey
• Referring members to specialist services when appropriate
• Working collaboratively within a supportive and professional team

What We're Looking For

We're interested in speaking with individuals who genuinely enjoy helping people and can confidently handle sensitive conversations.

You'll ideally have experience within:

• HR or Employee Relations
• Employment Law
• Advisory or Guidance Services
• Case Management
• Legal Support
• Union enquiries
• Membership Organisations

You'll also bring:

Outstanding communication and relationship-building skills

Strong listening and questioning abilities

Excellent organisational and time management skills

The ability to analyse information and make balanced decisions

High attention to detail and confidentiality

Strong IT skills, including Microsoft Office

A professional, empathetic and solutions-focused approach