Workplace Operations Administrator

Hargreaves Lansdown Asset Management Limited; Bristol; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

A leading investment platform in the UK is seeking a Workplace Operations Administrator in Bristol. The role involves monitoring monthly pension contributions, data analysis, and maintaining accurate member records. Candidates should possess strong administrative and client service experience and a good understanding of financial products. The position offers a salary of up to £23,000 and a hybrid working pattern, alongside numerous benefits to support employees’ wellbeing.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Flexible working options

Enhanced parental leave

Pension scheme with up to 11% employer contribution

Private medical insurance

Gym memberships and wellbeing apps available

Qualifications

• Strong experience with Microsoft Office, especially Excel.
• Experience in financial services is highly desirable.
• Ability to prioritise workload effectively.

Responsibilities

• Undertaking tasks related to monitoring monthly pension contributions.
• Analysing data to identify potential errors in contributions.
• Raising queries with employers regarding contributions.
• Escalating regulatory breaches to Senior Managers.
• Maintaining accurate member records on HL systems.

Skills

Administrative and client service experience

Excellent communication skills

Proactive with attention to detail

Good understanding of HL products

Data analysis skills

Tools

Microsoft Office

Excel

Job description

Excited to grow your career?

Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

About the role

Hargreaves Lansdown (HL) are recruiting for a Workplace Operations Administrator to join the team on a 12-month fixed term contract. This is an exciting role where you'll be undertaking monthly checks on pension contribution schedules which are submitted by employers to ensure that they are correct and in line the employers contribution structure and meeting Pension Regulator guidelines. This is an ideal role for someone who enjoys analysing data.

What you'll be doing

• Undertaking tasks relating to the monitoring of monthly contributions received from employers into the Group SIPP.
• Analysing data to identify any potential errors.
• Raising queries with employers to obtain further information.
• Escalating breaches of the Pensions Regulator guidelines relating to submission of pension contributions to Senior Managers.
• Maintaining schemes and member records on HL systems thereby ensuring our records are up to date.
• Investigating and resolving basic employer and member queries.

About you

• Good understanding of products and investments available through HL.
• Administrative and client service experience and use of Microsoft Office, especially excel.
• Excellent communication skills both verbal and written.
• Good organisational skills with the ability to prioritise workload.
• Proactive and demonstrate great attention to detail.
• Financial Services background highly desirable.

Interview process

The interview process for this role will be a one stage Teams interview consisting of competency-based questions.

Working Schedule

This role is based in our Bristol head office, BS1 5HL. This is a permanent full-time role, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern of working in the office and at home. Ideally, we would like you to come into the office three times a week.

Salary

The salary on offer is up to £23,000 depending on experience.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* & annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year at annual enrolment
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection & Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers

* dependant on role level

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.