Reception Supervisor

WSH Group; Greater London; On-site; GBP 33,300 - 40,700; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Choices discounts platform

Training Academy

Job summary

Portico is recruiting a Reception Supervisor to oversee our front-of-house team at a leading French bank in the city. You will manage one receptionist, run the switchboard and inbox, and support meeting room and event coordination with a hands-on, customer-focused approach.

The role requires excellent communication and strong IT skills (Microsoft Office). Previous supervisory experience in a customer-facing setting is essential.

Qualifications

• Experience in a similar customer-facing role is essential.
• Experience supervising a team is essential.
• Excellent communication skills are required.
• Proficiency with the Microsoft Office suite is required.

Responsibilities

• Oversee front-of-house reception and supervise one receptionist.
• Manage the switchboard and company inbox to ensure timely responses.
• Coordinate meeting room bookings and assist with event coordination.
• Perform admin tasks, update statistics, folders and manuals.

Skills

Customer service

Leadership

Communication

IT skills

Tools

Microsoft Office

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Are you a customer service professional looking for a new opportunity in corporate reception?

We are currently recruiting for a Reception Supervisor to oversee our small team who take care of the front of house services at a leading French Bank based in the city.

Although this is a leadership position, where you will have full managerial responsibilities to one Receptionist, it is also a very hands-on role where you will be fully operationally involved.

You will have constant opportunities to show off your genuinely friendly and positive personality when welcoming visitors and staff, as well as managing the company’s switchboard and inbox. Your multitasking and organisation skills will kick in when you are managing meeting rooms and assisting with event coordination. Finally, your fab admin skills will be put to the test when you are updating statistics, folders, manuals and many other admin related projects.

Shifts: 40 hours per week, shifts from 8am-5pm or 9am-6pm, Mon-Fri
Salary: £37,000

We are looking for a genuinely positive and friendly candidate, with a natural ability to build rapport with everyone and anyone. They will be sincere, kind, adaptable and a good problem solver.

Excellent communication skills via all mediums are essential, as well as proficiency with Microsoft Office suit.

Experience of working within a similar customer-oriented role is essential, preferably within hotels, airlines, medical or a corporate setting.

Experience of supervising/managing a team is essential.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.