Colleague Support Host

WSH Group; Manchester; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employe"

Choices discounts platform

Job summary

Portico is seeking a Client Support Host to be the face of a prestigious global banking client in Manchester. Based in the Manchester office, you will deliver a white‑glove visitor experience, greeting guests and supporting events in a 5‑star hospitality environment.

The role requires prior front‑of‑house experience, superb presentation and communication, and the ability to handle VIP guests and senior stakeholders.

Qualifications

• Excellent communication and exceptional attention to detail.
• Proactive, flexible, and positive can-do attitude.
• Experience in customer service or front-of-house roles preferred.

Responsibilities

• Deliver a warm, professional welcome and front-of-house service.
• Manage meeting rooms, client hospitality, and event support.
• Keep client floor and reception areas immaculate and presentation-ready.
• Handle visitor registration and security passes with discretion.
• Support internal teams with day-to-day client care and administrative duties.

Skills

Communication skills

Interpersonal skills

Attention to detail

Customer service experience

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Job Description

Would you like to be based in the Manchester office of one of the world's most revered banks?

We are working with a prestigious global banking client who is recognised as a market leader for service excellence. They are now looking to hire aClient Support Hostto be the face of their Manchester office and deliver an exceptional visitor experience.

This is a fantastic opportunity for someone from a 5-star hospitality, corporate reception, or premium client services background who thrives on providing white-glove service.

The Role:

As a Client Support Host, you will be responsible for ensuring every person who enters the building receives the highest level of personal service. You will be the first point of contact for all stakeholders, including employees, clients, visitors, event delegates and VIPs.

Your key responsibilities will include:

• Delivering a warm, professional welcome and providing outstanding front-of-house service at all times
• Managing meeting rooms, client hospitality, and event support to the highest standard
• Ensuring the client floor and reception areas are immaculate and presentation-ready
• Handling visitor registration, security passes, and client communications with discretion and professionalism
• Supporting internal teams with day-to-day client care and administrative duties
• Acting as a brand ambassador for this prestigious bank

What we are looking for:

• Previous experience in a Client Host, Corporate Receptionist, VIP Host, or 5* Hospitality role
• Exceptional presentation, communication and interpersonal skills
• A proactive, calm and solutions-focused approach
• Impeccable attention to detail and pride in delivering service excellence
• Confidence working with senior stakeholders and VIP guests

Package:

• Hours: 37.5 per week, Monday to Friday, 8am - 5pm (No weekends)
• Free meal on shift
• Based fully on-site in Manchester City Centre
• Opportunity to work for a globally recognised, prestigious brand

If you have a passion for customer service and want to build your career within a world-leading financial institution, we would love to hear from you

Qualifications

The ideal candidate will possess excellent communication skills and exceptional attention to detail. Proactive, flexible, and with a positive can-do attitude, you will be able to engage with others to build instant rapport and manage multiple requests simultaneously in a fast-paced environment.

Previous experience in a customer service or front-of-house role is essential. We are looking for a positive, energetic individual who will bring enthusiasm and warmth to our team.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

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