Workplace Experience & Support Specialist

Confidential; Whiteley; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

CAFM system training

Job summary

Confidential is seeking a proactive Workplace Support professional to join our fast-paced workplace team in Whiteley, Hampshire. You will help maintain an exceptional environment for a prestigious client, building strong internal relationships and engaging with stakeholders for seamless experiences.

A key part of the role is delivering a 5-star customer service experience from start to finish while maintaining professionalism, integrity and adaptability.

Qualifications

• Experience in a high-intensity customer service environment.
• Strong organisational and time-management skills.
• Clear and confident communication skills.
• Proactive approach and ability to work independently.
• Good working knowledge of Microsoft Office.
• Calm and professional under pressure.
• Willingness to receive feedback positively and professionally.
• Genuine team-player attitude and willingness to go above and beyond.
• Personable, approachable and professional manner.
• Flexible and methodical problem-solving approach.
• Willingness to occasionally work outside standard hours.
• Training will be provided on the CAFM system.

Responsibilities

• Support operational excellence across the workplace.
• Carry out regular building audits and report any issues identified.
• Assist with issue resolution and follow up on outstanding actions.
• Support compliance and Health & Safety requirements.
• Manage the workplace mailbox and respond to queries promptly.
• Liaise and communicate effectively with internal teams, clients and other stakeholders.
• Build positive working relationships with key stakeholders and building users.
• Provide professional and approachable support to visitors and colleagues.
• Assist the Head of Workplace and wider Mitie team with ad-hoc tasks as required.
• Support other local centres when required.

Skills

Excellent communication

Organisational & time-management

Microsoft Office

Proactive & independent

Customer service experience

Team player

Flexibility to work outside hours

Calm under pressure

Problem-solving

Tools

CAFM system

Job description

Confidential is seeking a proactive Workplace Support professional to join our fast-paced workplace team in Whiteley, Hampshire. You will help maintain an exceptional environment for a prestigious client, building strong internal relationships and engaging with stakeholders for seamless experiences.

A key part of the role is delivering a 5-star customer service experience from start to finish while maintaining professionalism, integrity and adaptability.