Workplace Support Coordinator

Confidential; Whiteley; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

CAFM system training

Job summary

Confidential is seeking a proactive Workplace Support professional to join our fast-paced workplace team in Whiteley, Hampshire. You will help maintain an exceptional environment for a prestigious client, building strong internal relationships and engaging with stakeholders for seamless experiences.

A key part of the role is delivering a 5-star customer service experience from start to finish while maintaining professionalism, integrity and adaptability.

Qualifications

• Experience in a high-intensity customer service environment.
• Strong organisational and time-management skills.
• Clear and confident communication skills.
• Proactive approach and ability to work independently.
• Good working knowledge of Microsoft Office.
• Calm and professional under pressure.
• Willingness to receive feedback positively and professionally.
• Genuine team-player attitude and willingness to go above and beyond.
• Personable, approachable and professional manner.
• Flexible and methodical problem-solving approach.
• Willingness to occasionally work outside standard hours.
• Training will be provided on the CAFM system.

Responsibilities

• Support operational excellence across the workplace.
• Carry out regular building audits and report any issues identified.
• Assist with issue resolution and follow up on outstanding actions.
• Support compliance and Health & Safety requirements.
• Manage the workplace mailbox and respond to queries promptly.
• Liaise and communicate effectively with internal teams, clients and other stakeholders.
• Build positive working relationships with key stakeholders and building users.
• Provide professional and approachable support to visitors and colleagues.
• Assist the Head of Workplace and wider Mitie team with ad-hoc tasks as required.
• Support other local centres when required.

Skills

Excellent communication

Organisational & time-management

Microsoft Office

Proactive & independent

Customer service experience

Team player

Flexibility to work outside hours

Calm under pressure

Problem-solving

Tools

CAFM system

Job description

Workplace Support

Location: 4000 Parkway, Whiteley, Hampshire, PO15 7 FL
Start: ASAP
Duration: 12 weeks
Working Days: Monday-Friday
Working Hours: 8:00am-5:00pm

About the Role

We are looking for a proactive and personable Workplace Support professional to join our fast-paced workplace team.

Working closely with the wider team, you will help maintain an exceptional workplace environment for one of our prestigious clients. You will build strong internal relationships and engage confidently with key stakeholders, ensuring that every building user and visitor receives a seamless and positive experience.

A key part of the role will be delivering a 5-star customer service experience from start to finish, while maintaining high standards of professionalism, integrity and adaptability.

Key Responsibilities

• Support operational excellence across the workplace.
• Carry out regular building audits and report any issues identified.
• Assist with issue resolution and follow up on outstanding actions.
• Support compliance and Health & Safety requirements.
• Manage the workplace mailbox and respond to queries promptly.
• Liaise and communicate effectively with internal teams, clients and other stakeholders.
• Build positive working relationships with key stakeholders and building users.
• Provide professional and approachable support to visitors and colleagues.
• Assist the Head of Workplace and wider Mitie team with ad-hoc tasks as required.
• Support other local centres when required.

About You

• Experience working in a high-intensity customer service environment.
• Excellent organisational and time-management skills.
• Clear and confident communication skills.
• A proactive approach and the ability to work independently.
• Good working knowledge of Microsoft Office.
• A calm and professional approach when working under pressure.
• The ability to receive feedback positively and professionally.
• A genuine team-player attitude with a willingness to go above and beyond.
• A personable, approachable and professional manner.
• A flexible and methodical approach to problem-solving.Strong analytical skills and the ability to evaluate information and identify appropriate solutions.
• Flexibility to occasionally work outside standard hours when required.
• Training will be provided on the CAFM system.

Additional Requirements

• Must be willing to assist Mitie teams at other local centres when required.
• Must be able to successfully pass the required security clearance.

What We Offer

This is an excellent opportunity to join a professional workplace team and gain experience supporting a prestigious client in a fast-paced environment. You will receive training and support to help you succeed in the role.