Workplace Experience Coordinator

CBRE; Greater London; On-site; GBP 27,000 - 37,000; Full time

Job summary

CBRE Global Workplace Solutions in London is seeking a Workplace Experience Coordinator to greet visitors, manage reception duties and support employee-facing services, delivering a welcoming, efficient office environment. This fully on-site role runs Monday to Friday, 7:30 AM to 6:00 PM, with occasional flexibility for events or after-hours coverage.

The ideal candidate has at least 2 years in front desk, concierge or hospitality, and strong communication skills.

Qualifications

• A minimum of 2 years of frontdesk, concierge, customer service, or other hospitality experience.
• Open and flexible workschedules.
• Ability to comprehend andinterpret and action instructions.
• Comfortable meeting andengaging with new people with a warm demeanor, being able to assess circumstances, empathise, and offer help.
• Apply a high level of attentionto detail as well as strong verbal and written skills.
• Ability to work requiringsignificant walking or through other means of mobility. This includes standing in position forextended periods, reaching, bending, stooping, pushing and/or pulling, and frequentlylifting to 40 lbs.

Responsibilities

• Greet employees and visitors, issue visitor passes, and route calls to appropriate parties.
• Support reception, switchboard, mailroom, deliveries, AV, meeting/event coordination and supplies.
• Maintain workspace awareness and coordinate with vendors to ensure a safe, comfortable environment.
• Respond to inquiries via email, Slack or in person with accurate information.
• Sort and distribute mail and packages to central mail room and desks on-site.
• Follow security and emergency procedures and assist as needed.
• Complete assigned projects using data analysis to support workplace organization.

Skills

Front desk experience

Customer service

Hospitality experience

Communication skills

Job description

CBRE Global Workplace Solutions is a leading global provider of integratedfacilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in London,England.

About The Role

The Workplace ExperienceCoordinator role is at the forefront of delivering a positive, best-in-classoffice experience as a cultural ambassador, community advocate, and service leader.

As part of a “front-of-house”team, you will be responsible for providing excellent service and crafting a comfortable atmosphereby greeting visitors while supporting all employee-facing services.

This is a fully onsite Monday-Friday Role: 7:30AM-6:00PM (Typically an 8 hour day scheduled within these hours of operation with flexibility required when early or after-hoursevent support is needed).

Role Responsibilities

• Enthusiastically greetsemployees and announces clients and visitors. Issues visitor passes. Receives and transfersincoming calls to appropriate parties.
• Provides coordination andsupport for delivery of workplace services like Reception, Switchboard Room Management,Mailroom Organization and package deliveries, A/V Support, Meeting and eventmanagement, Supplies restock on multiple floors, Supply ordering and inventorymanagement, Meeting and events coordination, Equipment Care, etc.
• Maintains awareness of theworkspace. Work closely with other vendors to maintain a safe and comfortable environment
• Responds to customer requestsand feedback with accurate and detailed information according to specific requestsvia email, slack and in-person.
• Collects, sorts and distributesmail and packages from delivery locations to a central mail room as well as designated deskareas on-site.
• Follows security and emergencyprocedures as defined for the property. Responds to emergencies in a calm, efficientmanner. Acquires appropriate assistance and makes appropriate notifications byoperating procedures.
• Completes assigned projecttasks using data analyzation to complete tasks or projects related to workplace organizationbased on client requirements.

Role Requirements

• A minimum of 2 years of frontdesk, concierge, customer service, or other hospitality experience.
• Open and flexible workschedules.
• Ability to comprehend andinterpret and action instructions.
• Comfortable meeting andengaging with new people with a warm demeanor, being able to assess circumstances, empathise, and offer help.
• Apply a high level of attentionto detail as well as strong verbal and written skills.
• Ability to work requiringsignificant walking or through other means of mobility. This includes standing in position forextended periods, reaching, bending, stooping, pushing and/or pulling, and frequentlylifting to 40 lbs.

Why CBRE

When you join CBRE, you becomepart of the global leader in commercial real estate services and investmentthat helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborativeculture is built on our shared values — respect, integrity, service andexcellence — and we value the diverse perspectives, backgrounds and skillsetsof our people. At CBRE, you have the opportunity to chart your own course andrealize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction tounderstand each candidate's unique experience, skills and aspirations. We donot use artificial intelligence (AI) tools to make hiring decisions, and we askthat candidates disclose any use of AI in the application and interviewprocess.