Workplace Exp Associate

CBRE; Colchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

CBRE is seeking a Workplace Experience Associate to deliver world-class customer service to employees and guests in a designated building. You will be the first point of contact, greet visitors, issue passes, and escort guests according to security procedures.

The role includes answering calls, coordinating events, coordinating maintenance, and supporting the team with supplies and meeting logistics. You will help maintain brand standards and contribute to a safe, welcoming environment.

Qualifications

• Comprehensive understanding of processes and procedures within own job function.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Advanced organisational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all visitors and employees entering the building; greet them professionally and issue passes.
• Answer incoming calls professionally and coordinate information or directions as needed.
• Prepare and present information to groups; create presentations for various-sized audiences.
• Arrange recreational, dining, and business activities as requested by clients.
• Oversee and coordinate facilities maintenance requests and liaise with vendors.
• Address inquiries and resolve issues in a customer-focused manner.
• Support team with office supplies, meeting coordination, and equipment care.
• Ensure materials comply with brand guidelines and review client materials.
• Follow security and emergency procedures and report incidents to management.
• Deliver new hire orientation, training, and coaching as required.
• Gather data to identify problems and suggest process improvements.
• Communicate clearly and concisely about complex topics to different stakeholders.

Skills

MS Office

Advanced organisational skills

Problem solving

Job description

Company Profile

CBRE is the global leader in commercial real estate services and investment.

Company Profile

CBRE is the global leader in commercial real estate services and investment.

Job Title: Workplace Experience Associate

As a CBRE Workplace Experience Associate, you will be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

Role Summary

• This job is part of the Workplace Experience function and is responsible for providing world-class customer service to clients and visitors of a designated building.
• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanour. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional, customer service-driven manner.
• Oversee support for the team as directed, including office supply management, meeting coordination, and equipment care.
• Review customised client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyse data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

Experience Required

• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, and related applications.
• Advanced organisational skills with an inquisitive mindset.