Workplace Experience Manager

CBRE; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

CBRE is seeking a Workplace Experience Manager in London to create welcoming, high-service environments and lead a busy, customer-centric team on our clients site. You will shape colleague experiences end-to-end, deliver exceptional events, and raise service standards while working closely with the General Manager.

The role focuses on culture, operations, and vendor partnerships, with an emphasis on continuous improvement and stakeholder management within CBRE's workplace services framework.

Qualifications

• Bachelor's Degree preferred.
• 3–5 years of experience in hospitality, workplace experience, or a similar customer-centric environment.
• Proven experience managing teams, including hiring, developing, coaching, and recognising high performance.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Lead & develop a high-performing team across site(s).
• Oversee recruitment, onboarding, training, performance evaluations, and ongoing coaching.
• Set daily priorities, staffing schedules, and cross-training plans for seamless service delivery.
• Champion a safe working environment for employees, clients, and vendor partners.
• Own standards within event and meeting spaces for flawless execution and client satisfaction.
• Coordinate with third-party vendor programmes (catering, events, transport, mail) and verify billing accuracy.

Skills

Leadership

People management

Communication

Organization

Microsoft Office

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

At CBRE, our Workplace Experience Managers create environments where people feel welcomed, supported, and inspired to do their best work. In this role, you’ll bring a hospitality mindset into the corporate workplace, elevating service standards, building a vibrant community, and leading a high-performing team at our clients site in London.

You’ll partner closely with the General Manager, shaping the colleague experience end-to-end: delivering exceptional events, optimising day-to-day operations, responding to feedback, and continuously raising the bar. If you’re energised by connecting with people, anticipating needs before they arise, and making every interaction meaningful, this role is where you can truly make an impact.

Four Pillars of Focus

• Community Engagement
• Conference Centre
• Space Booking & Special Events Support
• Maintaining Office Standards

What You’ll Do

• Lead & Develop a High-Performing Team
• Manage, mentor, and grow a team of Workplace Experience professionals across site(s).
• Oversee recruitment, onboarding, training, performance evaluations, and ongoing coaching.
• Set daily priorities, staffing schedules, and cross-training plans to ensure seamless service delivery.
• Model CBRE’s RISE values, creating an inclusive, positive team culture that celebrates success and encourages continuous learning.
• Identify skill gaps and technology needs, ensuring the team has the tools and confidence to excel.
• Champion a safe working environment for employees, clients, and vendor partners.
• Deliver Exceptional Operational Services
• Own the standards within event and meeting spaces, being visible during key moments to ensure flawless execution and client satisfaction.
• Continuously identify opportunities to enhance service, streamline processes, and elevate the employee experience.
• Build trusted relationships with stakeholders, resolving competing priorities with diplomacy and clarity.
• Build trust by responding thoughtfully to client feedback, acting as the main liaison for Workplace Experience, and collaborating with senior leaders to ensure timely and effective resolutions.
• Establish and deepen vendor partnerships that drive quality, innovation, and cost-efficiency.
• Ensure your team’s work integrates seamlessly with other departments to support wider business goals.
• Coordinate with third-party vendor programmes including catering, events, transport, mail, and other business services; verify billing accuracy and contract compliance where necessary.

What Success Looks Like

• Culture Energy: You consistently bring a positive, high-energy presence that inspires the team, elevates morale, and creates a welcoming, dynamic workplace environment.
• Adoption Excellence: Compliance with Workplace Experience standards across both sites
• Engagement Impact: Measurable improvement in colleague satisfaction scores related to Workplace Experience
• Operational Efficiency: Organise and orchestrate the day-to-day to ensure we are proactively managing the workplace and its environment
• Knowledge Sharing: Regular dissemination of best practices that demonstrate a clear Return on Experience and colleague impact
• Relationship Strength: building a strong partnership between General Manager, the catering team and the facilities team
• Program Innovation: Successful implementation of locally nuanced programs that maintain global consistency while meeting regional needs

What You’ll Bring

• Bachelor’s Degree preferred; 3–5 years of experience in hospitality, workplace experience, or a similar customer-centric environment.
• Proven experience managing teams, including hiring, developing, coaching, and recognising high performance.
• Exceptional organisational skills, curiosity, and a proactive problem-solving mindset.
• Ability to navigate sensitive or complex conversations with confidence, clarity, and empathy.
• Strong leadership presence with the ability to motivate others and drive quality, efficiency, and continuous improvement.
• Proficiency in Microsoft Office Suite.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.