Workplace Experience Operations Manager

CBRE Group, Inc.; Reading; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

CBRE Group, Inc. is seeking a senior operations professional to bridge delivery and strategy across high-touch workplace services. You will enhance client experience, drive efficiency and ensure governance across client spaces.

In this role, you will partner with senior stakeholders, lead improvement initiatives, support digital transformation, and contribute to budgeting and strategy in a rapidly evolving workplace environment.

Qualifications

• Experience in stakeholder and supplier management.
• Strong negotiation and communication skills.
• Proven problem-solving and analytical abilities.

Responsibilities

• Act as a strategic partner to senior stakeholders and drive innovation in employee experience.
• Track performance with reports and communicate actions to executive leadership.
• Align operations with business objectives and cultural values.
• Champion lean principles and continuous improvement in service delivery.
• Collaborate with FM Business lines to deliver a customer-centric approach.
• Lead change management and support digital transformation in operations.

Skills

Stakeholder management

Negotiation

Communication

Analytical thinking

Problem solving

Job description

About the role:

This role will serve as a critical bridge between operational delivery and strategic business objectives, delivering high-impact initiatives to key high-touch workplace services that ultimately enhance client experience, operational efficiency, and stakeholder confidence in a rapidly evolving work environment.

Requirements of role:

This role is required to elevate the client experience across our office environments. A key objective of this role is to be the 'Point of Contact' for providing seamless service delivery across high-touch areas while aligning workplace operations with business goals and regulatory standards. As hybrid work models evolve and service expectations rise, this role is critical to driving operational excellence, stakeholder engagement, and innovation in how we support our people and spaces.

Key Responsibilities:

• Act as a strategic partner to senior stakeholders and a catalyst for innovation in employee experience.
• Track performance with reports and communicate key actions to executive leadership.
• Align operational delivery with business objectives and cultural values.
• Enhance stakeholder engagement by serving as a dedicated point of contact for senior stakeholders and business unit leads.
• Ensure operational consistency and uniform service standards across all client spaces.
• Champion initiatives that support employee productivity, inclusion, and innovation.
• Lead change management efforts and integrate industry best practices into the service roadmap.
• Support digital transformation in operations

Strategy and Development:

• Identify operational risks and implement mitigation strategies.
• Contribute to wider business strategy and budgeting processes.

General and Task Management

• Collaborate cross-functionally with other FM Business lines (Engineering, Projects, ESG) to help deliver a customer-centric approach.
• Promote lean principles and continuous improvement culture.

About You:

• Excellent stakeholder and supplier management skills.
• Skilled negotiator with experience across all levels of an organisation.
• Outstanding communicator and influencer.
• Strong problem-solving, analytical, and decision-making abilities.
• Strong track record of resolving complex operational challenges.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.