Workplace Operations Lead

CBRE, Inc.; Tadworth; On-site; GBP 65,000 - 90,000; Full time

Job summary

CBRE is seeking a Workplace Operations Lead in the United Kingdom to oversee daily facility operations, vendor management, and staff coaching. You will coordinate space planning, safety compliance, and performance reporting to support business continuity and employee experience.

The role requires proven leadership in facilities management, excellent communication, and the ability to drive cost efficiency while maintaining high service standards.

Qualifications

• Bachelor's degree in a relevant field is required.
• Experience leading workplace or facility operations.
• Strong organizational and problem-solving abilities.
• Excellent communication skills (written and verbal).

Responsibilities

• Provide formal supervision for employees and monitor performance.
• Oversee staffing, training, hiring, and coaching of teammates.
• Coordinate day-to-day operations and vendor relationships.
• Manage budgets, reporting, and cost-saving opportunities.
• Lead safety audits, emergency planning, and regulatory compliance.

Skills

Leadership

Vendor management

Facilities management

Budgeting

People management

Communication

Education

Bachelor's in Facilities Management

Bachelor's in Business Administration

Tools

FM software

MS Office

Job description

About the Role: The Workplace Operations Lead is responsible for managing and optimizing the daily operations of workplace facilities to ensure a safe, efficient, and engaging environment for employees. This role combines strategic oversight with hands-on coordination of services, space planning, and vendor management to support business continuity and employee experience. This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies. What You'll Do: Provide formal supervision for employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Assist with providing efficient and effective
strategic operations. This includes revenue growth and profitability, new business development, etc. Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance. Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and colleagues to act while guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal. Oversee maintenance, repairs, and renovations of office facilities Ensure compliance with health, safety, and regulatory standards Coordinate with vendors and internal teams for facility upkeep Streamline and standardise account processes to improve service delivery and reduce costs Monitor and report on KPIs related to workplace operations Lead with Site leads on the negotiation and management of contracts with service providers (e.g., cleaning, security, catering) Ensure
high-quality service delivery and performance Prepare and manage operational budgets Lead on client reporting for budget accountability Track expenses and identify cost-saving opportunities Develop and maintain emergency response plans Conduct regular safety audits and drills Address employee concerns related to workplace facilities Organise initiatives that enhance engagement and satisfaction Lead on client reporting for operational activities - including budget, safety, workplace experience, risk and PjM project progress. What You'll Need: Bachelor's degree in Facilities Management, Business Administration, or related field Experience in managing workplace or facility operations Proven leadership and team management skills Strong organizational and problem solving abilities Excellent communication skills (written and verbal) Experience in the areas of staffing, selection, training, development, coaching, appraising, and rewarding performance and retention is preferred Ability to lead the
exchange of sensitive, complicated, and difficult mentoring, measuring, information, convey expectations, and handle problems. Leadership skills to set, manage and achieve targets with direct impact. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of
AI in the application and interview process. #J-18808-Ljbffr