Workplace Experience Lead - Campus Operations

Mitie Group; Shaw; On-site; GBP 28,000 - 42,000; Full time

Job summary

Mitie Group is seeking a proactive Workplace Coordinator for a large Newbury campus. You will lead the Workplace Experience Ambassador team, coordinate daily operations and ensure a welcoming, safe environment for colleagues.

You’ll drive clear priorities, coach frontline staff, and own end-to-end delivery of workplace services, with strong emphasis on communication and proactive problem-solving to enhance employee experience.

Qualifications

• Organised and confident team leader with frontline supervision experience.
• Experience in workplace services or facilities or hospitality environments.
• Ability to coordinate multiple services and respond to issues quickly.

Responsibilities

• Lead the Workplace Experience Ambassador team and set daily priorities.
• Manage rotas, coverage, absence and deployment via the workforce system.
• Run daily huddles and toolbox talks to communicate priorities.
• Coach Ambassadors to maintain high service standards.
• Coordinate readiness across a multi-building campus.
• Own queries and follow through to resolution.
• Track service requests and maintenance, updating staff on progress.
• Coordinate with Cleaning, Security and partners for a joined-up experience.
• Support landlord, contractor and supplier activities affecting the workplace.
• Maintain SOPs, trackers and reporting; review feedback for improvements.
• Lead workplace activations, events and internal communications.

Skills

Team leadership

People management

Operations coordination

Customer service

Facilities knowledge

Tools

Microsoft 365

Workplace management systems

Job description

Mitie Group is seeking a proactive Workplace Coordinator for a large Newbury campus. You will lead the Workplace Experience Ambassador team, coordinate daily operations and ensure a welcoming, safe environment for colleagues.

You’ll drive clear priorities, coach frontline staff, and own end-to-end delivery of workplace services, with strong emphasis on communication and proactive problem-solving to enhance employee experience.