Head of Workplace Experience

Mitie Group; Warwick; On-site; GBP 60,000 - 85,000; Full time

Job summary

Mitie Group in Warwick is seeking a Workplace Experience Manager to lead the workplace experience within a high-profile corporate environment. This senior role requires you to integrate multiple FM service lines, build trusted relationships with the client, and drive a substantial change in how the experience is delivered.

You will own day-to-day workplace experience, acting as the key link between client, operations and service leads, overseeing hard and soft FM and ensuring a professional,

Qualifications

• Extensive experience in Workplace Experience or Facilities Management.
• Proven ability to lead cross-functional teams and manage change.
• IOSH Managing Safely or equivalent and leadership qualifications.

Responsibilities

• Act as the senior site lead and main client contact.
• Coordinate guest services, cleaning, security, catering, engineering and facilities.
• Lead, coach and develop multidisciplinary teams across service lines.
• Drive workplace transformation and raise standards across the site.
• Use feedback and data to continuously improve employee and visitor experience.

Skills

Team leadership

Stakeholder management

Change management

Commercial awareness

Facilities management

Education

IOSH Managing Safely

Leadership qualification

Job description

Mitie Group in Warwick is seeking a Workplace Experience Manager to lead the workplace experience within a high-profile corporate environment. This senior role requires you to integrate multiple FM service lines, build trusted relationships with the client, and drive a substantial change in how the experience is delivered.

You will own day-to-day workplace experience, acting as the key link between client, operations and service leads, overseeing hard and soft FM and ensuring a professional,