Roving Workplace Experience Lead

Mitie Group; Greater London; On-site; GBP 22,000 - 32,000; Full time

Job summary

Mitie Group is seeking a proactive Roving Ambassador to manage day-to-day workplace operations and support front-of-house and leadership teams in delivering service and contractual requirements. You will perform floor walks, log work orders, and assist with safety inspections while maintaining meeting and collaboration spaces.

You will provide visible support to colleagues and visitors, ensuring consistent standards and smooth operations in a busy corporate environment.

Qualifications

• Experience in hospitality, corporate workplaces or customer-facing environments.
• Strong communication and customer service skills.
• Good problem-solving and decision-making skills.
• Confident using workplace technology and Microsoft 365.
• Able to manage multiple priorities.
• Professional and reliable approach.
• Demonstrates initiative, adaptability and accountability.

Responsibilities

• Manage day-to-day workplace operations and support FOH and leadership teams to deliver service and contractual requirements.
• Complete regular floor walks and workplace checks.
• Identify faults and log work orders.
• Support safety inspections and contractor visits.
• Maintain meeting, collaboration and communal spaces.
• Provide visible support to colleagues and visitors.
• Deliver consistent workplace and service standards.
• Provide first-line support for meeting room AV/IT queries.
• Support visitor arrival, departure and access processes.
• Escalate service issues and feedback when required.

Skills

Customer service

Communication

Problem solving

Microsoft 365

Tools

AV equipment

Facility tech

Job description

Mitie Group is seeking a proactive Roving Ambassador to manage day-to-day workplace operations and support front-of-house and leadership teams in delivering service and contractual requirements. You will perform floor walks, log work orders, and assist with safety inspections while maintaining meeting and collaboration spaces.

You will provide visible support to colleagues and visitors, ensuring consistent standards and smooth operations in a busy corporate environment.