Senior Campus Experience Leader

Mitie; Newbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

Signature, part of Mitie, is seeking a Workplace Experience Manager for a large campus in Newbury. You will own the workplace experience portfolio, lead service leaders and oversee operations, guest experience, safety and landlord relationships.

This site-based role reports to the Head of Workplace Experience and requires strong stakeholder management, commercial discipline and people leadership to deliver a connected campus experience daily.

Qualifications

• Experience leading a multi-service workplace or facilities operation.
• Proven ability to manage landlord/managing-agent relationships.
• Strong stakeholder relationships at senior level.
• Commercial experience with budgets, forecasts, labour, suppliers and PO management.
• Experience with MS 365 and reporting dashboards.

Responsibilities

• Take ownership of the workplace experience portfolio and set clear standards.
• Lead service leaders to build a high-performing culture of service excellence.
• Align resources to operational demand and monitor performance.
• Complete payroll-related tasks and ensure accurate hours and pay changes.
• Coordinate multiple service lines to deliver a unified campus experience.
• Manage landlord/agent relationships and campus activity with a focus on continuity.

Skills

People leadership

Stakeholder management

Budget management

Workplace operations

Service leadership

Education

IOSH/NEBOSH qualification

Job description

Signature, part of Mitie, is seeking a Workplace Experience Manager for a large campus in Newbury. You will own the workplace experience portfolio, lead service leaders and oversee operations, guest experience, safety and landlord relationships.

This site-based role reports to the Head of Workplace Experience and requires strong stakeholder management, commercial discipline and people leadership to deliver a connected campus experience daily.