Head of Campus Workplace Experience

Mitie; Newbury; On-site; GBP 42,000 - 64,000; Full time

Job summary

Signature is seeking a hands-on Workplace Experience Lead for a large corporate campus in Newbury. You will lead Workplace Experience and Concierge teams, connect people, place and service to create a welcoming, well-run environment, and work with Operations and senior stakeholders to align services across the site.

You’ll own the end-to-end employee workplace experience, coach leaders, embed standards and SOPs, and use KPIs and feedback to drive measurable improvements.

Qualifications

• Experience leading workplace experience, facilities or corporate workplace teams.
• Ability to partner with senior stakeholders and drive measurable improvements.
• Strong coaching and leadership skills to develop managers and frontline teams.

Responsibilities

• Lead the Workplace Experience and Concierge teams across a multi-building campus.
• Own the end-to-end employee workplace experience from arrival to daily interactions.
• Develop standards, SOPs and a Workplace Experience Playbook.
• Monitor KPIs, act on feedback and drive continuous improvement.

Skills

People leadership

Stakeholder management

Operations management

Workplace experience

Job description

Signature is seeking a hands-on Workplace Experience Lead for a large corporate campus in Newbury. You will lead Workplace Experience and Concierge teams, connect people, place and service to create a welcoming, well-run environment, and work with Operations and senior stakeholders to align services across the site.

You’ll own the end-to-end employee workplace experience, coach leaders, embed standards and SOPs, and use KPIs and feedback to drive measurable improvements.