Workplace Experience Lead | Operations & Team Coach

Mitie; Newbury; Presencial; GBP 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site parking

Free tea & coffee

Descripción de la vacante

Mitie's Signature team in Newbury is seeking a structured, people‑focused Workplace Coordinator to keep the campus running smoothly and welcoming every day. You'll lead the Workplace Experience Ambassador team, coordinate multi‑service activity and own issues through to resolution, ensuring safe, well‑supported and connected workplace operations.

With hands‑on leadership and strong communication, you’ll foster continuous improvement, coach frontline staff and deliver first‑class employee

Formación

• Experience leading front-line teams in a corporate setting.
• Strong organisational skills with ability to manage competing priorities.
• Proven experience delivering high-quality employee experience.
• Confident communicator who builds relationships with partners.

Responsabilidades

• Lead the day-to-day deployment and priorities of the Workplace Experience Ambassador team.
• Manage team rotas, coverage, absence and deployment through the workforce-management system.
• Deliver daily huddles and toolbox talks with clear priorities.
• Coach and develop Ambassadors to maintain service standards.
• Coordinate workplace readiness across a multi-building campus.
• Act as first contact for workplace and facilities queries until resolved.
• Track service requests, maintenance issues and actions with progress updates.
• Coordinate activity with Cleaning, Security and partners for a joined-up experience.
• Support landlord, contractor and supplier activity affecting the workplace.
• Maintain SOPs, trackers, records and reporting.

Conocimientos

Team leadership

Operational coordination

Employee experience

Facilities management

Microsoft 365

Communication

Herramientas

Workforce management system

Descripción del empleo

Mitie's Signature team in Newbury is seeking a structured, people‑focused Workplace Coordinator to keep the campus running smoothly and welcoming every day. You'll lead the Workplace Experience Ambassador team, coordinate multi‑service activity and own issues through to resolution, ensuring safe, well‑supported and connected workplace operations.

With hands‑on leadership and strong communication, you’ll foster continuous improvement, coach frontline staff and deliver first‑class employee