Workplace Experience Lead – Campus Operations

Mitie Group; Newbury; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Salary Finance

Choices benefits platform

MiDeals discounts

Cycle-to-work scheme

Life cover

Job summary

Mitie Group is seeking an organised, people-focused Workplace Coordinator for a large Newbury campus. You will lead the Workplace Experience Ambassador team, coordinate services and ensure a ready, welcoming, safe environment each day.

You’ll own day-to-day operations, manage rosters, run daily huddles, coach ambassadors and connect multiple workplace services to deliver a seamless employee experience.

Qualifications

• Experience leading frontline teams in workplace services or facilities.
• Proven ability to manage rotas and deployment.
• Strong communication and ownership mindset.
• Experience in a corporate environment is desirable.

Responsibilities

• Lead the day-to-day deployment and priorities of the Workplace Experience Ambassador team.
• Manage team rotas, building coverage, absence and deployment through the workforce-management system.
• Deliver daily huddles and toolbox talks, giving the team clear priorities and updates.
• Coach and support Ambassadors to deliver high service standards.
• Coordinate workplace readiness across a multi-building campus.
• Act as first point of contact for workplace and facilities queries and own issues to resolution.
• Track service requests and maintenance, updating employees on progress.
• Coordinate activity with Cleaning, Security and other partners for a joined-up experience.
• Support landlord, contractor and supplier activity affecting the workplace.
• Maintain SOPs, trackers, records and reporting.
• Review feedback to identify improvements and lead activations and communications.
• Provide hands-on Ambassador cover to keep operations running smoothly.

Skills

People leadership

Operational coordination

Team rostering

Huddles & toolbox talks

Coaching

MS 365 / workplace mgmt systems

Tools

Microsoft 365

Workplace management systems

Job description

Mitie Group is seeking an organised, people-focused Workplace Coordinator for a large Newbury campus. You will lead the Workplace Experience Ambassador team, coordinate services and ensure a ready, welcoming, safe environment each day.

You’ll own day-to-day operations, manage rosters, run daily huddles, coach ambassadors and connect multiple workplace services to deliver a seamless employee experience.