Workplace Experience Lead

CBRE, Inc.; Reading; On-site; GBP 24,000 - 32,000; Full time

Job summary

CBRE Global Workplace Solutions in Reading, England is seeking a Workplace Experience Ambassador to support the Workplace Experience Manager. The role focuses on delivering an exceptional workplace journey for colleagues and clients, maintaining service excellence and detailed standards across the site.

You will lead daily operations, coordinate with sub-contractors, and play a key role in health and safety compliance while enhancing the client experience and CBRE values across the location.

Qualifications

• Experience in facilities management or workplace services.
• Strong customer service orientation with a proactive approach.
• Ability to lead teams and develop staff.
• Good knowledge of Health & Safety legislation and risk management.

Responsibilities

• Plan and prioritise own work allocation according to site needs.
• Perform daily building walks and supplier audits to check key deliverables.
• Act as the face of the building and resolve client user issues.
• Engage with client colleagues and maintain high cleaning and M&E standards.
• Ensure meeting rooms are set up, AV works, and signage is current.
• Log tickets and track progress on the CAFM system.

Skills

Facilities management

Customer service

People leadership

Health & Safety knowledge

Stakeholder engagement

Event/hospitality experience

Job description

CBRE Global Workplace Solutions in Reading, England is seeking a Workplace Experience Ambassador to support the Workplace Experience Manager. The role focuses on delivering an exceptional workplace journey for colleagues and clients, maintaining service excellence and detailed standards across the site.

You will lead daily operations, coordinate with sub-contractors, and play a key role in health and safety compliance while enhancing the client experience and CBRE values across the location.