Office Services & Guest Experience Coordinator

Mitie; Watford; On-site; GBP 36,000 - 44,000; Full time

Job summary

Mitie is seeking a proactive Workplace Coordinator to support the Lloyds Banking Group - Tusker account in Watford. You will oversee the day-to-day coordination of the workplace, ensuring a safe, professional and welcoming environment for colleagues, visitors and contractors.

Key duties include guest services, reception activity, floor walks and basic AV support, with a strong emphasis on service excellence and timely issue resolution.

Qualifications

• 1–2 years in corporate workplace, facilities or hospitality.
• Self-starter able to work independently and manage priorities.
• Excellent verbal and written communication.
• Strong problem solving and ownership.
• Attention to detail and service quality.
• Familiar with Outlook, Word, Teams and Chrome; IOSH training can be provided.

Responsibilities

• Coordinate the day-to-day running of the Watford office, maintaining a safe, efficient, professional and welcoming environment.
• Act as the visible point of contact for colleague, visitor and workplace queries, taking ownership through to resolution.
• Manage visitor registration, passes, mail, couriers and reception activity in line with client requirements.
• Complete floor walks, workplace inspections and service checks, reporting hazards, faults or concerns promptly.
• Coordinate meeting rooms, shared spaces, office supplies, local stock and basic AV support so they remain ready for use.
• Work closely with facilities, maintenance, cleaning, security and other service partners to resolve issues and deliver a seamless workplace experience.

Skills

Workplace experience

Independent starter

Communication skills

Problem solving

Attention to detail

Office tools proficiency

Tools

Outlook

Word

Teams

Chrome

Job description

Mitie is seeking a proactive Workplace Coordinator to support the Lloyds Banking Group - Tusker account in Watford. You will oversee the day-to-day coordination of the workplace, ensuring a safe, professional and welcoming environment for colleagues, visitors and contractors.

Key duties include guest services, reception activity, floor walks and basic AV support, with a strong emphasis on service excellence and timely issue resolution.