Workplace Coordinator

Mitie; Birmingham; On-site; GBP 21,000 - 29,000; Full time

Job summary

Mitie in Birmingham is seeking a Workplace Coordinator to support the delivery of an exceptional workplace experience within a professional services environment. You will be a key ambassador for Mitie and our client, ensuring operational excellence, outstanding service, and a welcoming space for colleagues, clients and visitors.

The role covers workplace and soft services, coordinating communications and stakeholder engagement, assisting with office moves, onboarding activities, and events, and

Qualifications

• Experience in workplace, facilities management, hospitality, customer service, or corporate environments.
• Excellent organisational and administrative skills with the ability to manage multiple priorities.
• Strong communication and stakeholder management skills.
• Ability to work independently while contributing to a team.

Responsibilities

• Deliver workplace and soft services across the site, maintaining professional, safe, and welcoming environments.
• Manage workplace issues and work orders through internal systems with timely resolution.
• Conduct workplace inspections and audits and support improvement actions.
• Support workplace initiatives, office moves, onboarding activities, communications, and employee engagement events.
• Collaborate with internal service teams and external suppliers to deliver a seamless workplace experience.

Skills

Facilities management

Customer service

Stakeholder management

IT literacy

Organisational skills

Tools

Microsoft Office

Job description

Workplace CoordinatorThree Chamberlain Square, Birmingham | Full Time

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Workplace Coordinator to support the delivery of an exceptional workplace experience within a professional services environment, acting as a key ambassador for both Mitie and our client while ensuring operational excellence, outstanding service, and a welcoming workplace for colleagues, clients, and visitors.

Role Responsibilities

• Deliver workplace and soft services across the site, ensuring all environments are maintained to a professional, safe, and welcoming standard.
• Manage workplace issues and work orders through internal systems, ensuring timely resolution and effective communication with stakeholders.
• Conduct workplace inspections and audits, identifying opportunities for improvement and supporting corrective actions where required.
• Support workplace initiatives, office moves, onboarding activities, communications, and employee engagement events.
• Collaborate with internal service teams and external suppliers to deliver a seamless, world-class workplace experience.

What We're Looking For

• Experience within workplace, facilities management, hospitality, customer service, or corporate environments.
• Excellent organisational and administrative skills with the ability to manage multiple priorities effectively.
• Strong communication and stakeholder management skills, with the ability to build positive relationships at all levels.
• A proactive, solution-focused approach with a passion for delivering outstanding customer service.
• The ability to work independently while contributing effectively to a collaborative team environment.

Required Qualifications

Applicants must meet the below-defined requirements for the role:

• Good level of IT literacy, including Microsoft Office applications.
• Experience working in a customer-facing or workplace support role.

What's In It For You?

• Opportunity to work within a prestigious professional services environment.
• Access to career development and training opportunities, including support towards IOSH certification.
• Be part of a collaborative team committed to creating exceptional workplace experiences and delivering service excellence.

There's a place for you at Mitie, join us today