Workplace Concierge

Mitie; Cardiff; Presencial; GBP 16.000 - 23.000; Jornada completa

Descripción de la vacante

Mitie is seeking a friendly and proactive Workplace Concierge / Coordinator to join its Cardiff headquarters. The role focuses on delivering an exceptional workplace experience, helping colleagues and visitors, and maintaining a welcoming office environment.

You will report to the Assistant Estates & Facilities Manager and work with a supportive onsite team to ensure smooth daily operations and minimal disruption to colleagues.

Formación

• Experience in reception, concierge, hospitality, workplace or office support roles.
• Strong communication and customer service skills.
• Ability to manage multiple tasks in a busy office environment.

Responsabilidades

• Act as a key point of contact for colleagues and visitors.
• Provide workplace support and resolve day-to-day queries.
• Set up, reset, and maintain meeting rooms and collaborative spaces.
• Support workplace events and employee engagement activities.
• Ensure office areas remain professional, organised, and presentable.
• Assist with facilities-related requests and escalate issues as needed.
• Provide workstation and desk setup support.
• Collaborate with the wider workplace and facilities team.
• Identify opportunities to improve the workplace experience and suggest solutions.

Conocimientos

Customer service

Communication

Office experience

MS Office

Desk setups

Organisation

Multitasking

Proactive

Workplace passion

Herramientas

Microsoft Office

Descripción del empleo

Workplace Concierge / CoordinatorLocation: Cardiff City CentreHours: Monday to Friday, 40 hours per week (inc 1-hour unpaid lunch break per day)Pay Rate: £14.42 per hour

Join Our Workplace Experience TeamWe are looking for a friendly, proactive, and customer-focused Workplace Concierge / Coordinator to join our fantastic team at the Cardiff headquarters of a leading corporate client.

This is a varied and people-focused role where no two days are the same. Reporting to the Assistant Estates & Facilities Manager, you will work closely with a supportive onsite team to ensure colleagues have an exceptional workplace experience and can focus on their day with minimal disruption.

If you enjoy helping people, solving problems, and taking pride in creating a welcoming and efficient office environment, we'd love to hear from you.

What You'll Be Doing

• Acting as a key point of contact for colleagues and visitors
• Providing workplace support and resolving day-to-day queries
• Setting up, resetting, and maintaining meeting rooms and collaborative spaces
• Supporting workplace events and employee engagement activities
• Ensuring office areas remain professional, organised, and presentable
• Assisting with facilities-related requests and escalating issues where required
• Helping colleagues with workstation and desk setup support
• Working collaboratively with the wider workplace and facilities team
• Identifying opportunities to improve the workplace experience and proactively suggesting solutions

What We're Looking For

• Excellent customer service and communication skills
• A positive, approachable, and professional attitude
• Previous experience in reception, concierge, hospitality, workplace, facilities, or office support roles
• Confidence using Microsoft Office applications
• Understanding of workplace technology and desk setups
• Strong organisational skills and attention to detail
• Ability to manage multiple tasks and priorities in a busy office environment
• A proactive mindset and willingness to get involved wherever needed
• A genuine passion for creating great workplace experiences

What We Offer

• Monday to Friday working pattern
• Opportunity to work within a prestigious corporate headquarters
• Supportive management and collaborative team environment
• Career development opportunities within a growing organisation
• Training and development to help you succeed

If you're someone who enjoys making a difference, helping others, and creating a workplace where people can do their best work, we'd love to hear from you.

Apply today and become part of a team that puts workplace experience at the heart of everything we do.